Supervisor, Hardware Reliability

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.SUPERVISOR, HARDWARE RELIABILITY (STARLINK)At SpaceX we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers to help maximize Starlink’s utility for communities and businesses around the globe.As a Supervisor on the Starlink Hardware Reliability team, you will lead a group of technicians and specialists responsible for root causing production failures on Starlink hardware. You will own the day-to-day operations of the production root cause lab and drive improvements that directly enhance product reliability and manufacturing quality.RESPONSIBILITIES:Lead, mentor, and develop a team of reliability technicians and specialists performing root cause analysis on electrical systems and PCBAsDrive root cause findings into actionable improvements with manufacturing and design teams to reduce failure rates and improve yieldOwn day-to-day operations of the production root cause lab, including technician scheduling, equipment maintenance, lab organization (5S), and resource planningDevelop and implement new processes and tools that improve the team’s ability to efficiently and accurately root cause electrical failuresEstablish clear priorities across multiple shifts and ensure timely communication of findings and recommendations to production stakeholdersDefine and track team performance metrics and key indicators, holding the team accountable to measurable outcomesIdentify development opportunities for team members that align with both individual growth and Starlink program goalsBASIC QUALIFICATIONS:High school diploma or equivalency certificate3+ years of quality or reliability experience in a manufacturing environmentPREFERRED SKILLS AND EXPERIENCE:Bachelor’s degree in electrical, mechanical, manufacturing, aerospace engineering, or related technical fieldDemonstrated experience performing root cause analysis on electrical systems and PCBAs with expertise in diagnosing and resolving issues related to solder joint quality, component failures, and manufacturing/assembly defectsExperience training, mentoring, and developing technicians or junior engineersProven ability to work in a fast-paced, highly iterative environment with rapidly changing prioritiesStrong track record of influencing cross-functional teams through data-driven analysis and clear communicationDemonstrated ability to organize, prioritize, and drive completion of work across a teamExperience jumping into ambiguous problems and driving them to resolutionExcellent verbal and written communication skillsExperience in consumer electronics, aerospace, automotive, or other high-volume hardware manufacturing environmentsFamiliarity with quality management systems (ISO 9001 or equivalent)ADDITIONAL REQUIREMENTS:Ability to work extended hours, weekends, and offsite as neededITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.