Business Resiliency Manager

Join a global incident management team where your work helps protect clients and business operations during high-impact events.


Job summary
As a Securities Services Operations Resiliency Manager within JPMorganChase , you will lead the business response for major incidents and crisis events impacting Securities Services in the Americas. You will coordinate regional incident management efforts across Operations, Product, and Technology, ensuring timely communications, governance, and action tracking. You will assess impacts to systems, third parties, sites, and staff, and escalate appropriately to senior stakeholders and crisis leadership. You will ensure strong handoffs across regions for incidents extending beyond US close of day. You will partner to drive post-incident reviews and remediation to completion, strengthening resilience over time.

Job responsibilities

• Coordinate the regional Business Incident Management response across Securities Services Operations, Product, and Technology.
• Invoke and facilitate the Incident Management Team (IMT), including meeting logistics, agendas, communications, and action tracking through completion.
• Represent Securities Services Operations in major incidents led by other lines of business when there are cross-impacts.
• Monitor site and staff events, assess essential service impacts, and support the regional business response as needed.
• Exercise judgment on escalation to business leaders, the resiliency organization, and regional crisis management leadership, as appropriate.
• Ensure timely communication and handover to APAC and EMEA counterparts for incidents that extend beyond US close of day.
• Partner with Technology and Operations to ensure post-incident reports and after-action reviews are completed, with remediation tracked to closure.
• Maintain incident management control capabilities, including IMT plan reviews, membership reviews, training, and exercises.
• Produce monthly management information reporting on incident volume, impacts, themes, and completion of regional control activities.
• Lead or support regional and global incident and crisis management projects and initiatives.

Required qualifications, capabilities, and skills

• Demonstrated knowledge of Securities Services, including a strong understanding of Custody, Fund Services, or Transfer Agency .
• Proven ability to build effective working relationships across business and technology stakeholders.
• Excellent written and verbal communication skills, including the ability to summarize complex issues into clear, accurate messages for senior stakeholders.
• Strong ownership mindset with the ability to manage deadlines and deliver results independently.
• Ability to perform effectively in high-pressure situations, including collecting, analyzing, and communicating time-sensitive information.
• Strong prioritization and execution skills in a fast-paced environment with competing demands.
• Flexibility to support disruptive events that span regions and time zones.
• Ability to work independently and multitask while maintaining attention to detail and follow-through.

Preferred qualifications, capabilities, and skills

• Experience in incident management and/or crisis management (training and coaching can be provided).
• Working knowledge of key technology platforms supporting Securities Services.
• Understanding of Securities Services client segments and behaviors.
• Familiarity with custody market infrastructure, including agent banks and financial market infrastructures.
• Understanding of regulatory obligations relevant to Securities Services.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $109,250.00 - $175,000.00 / year; Jersey City,NJ $109,250.00 - $175,000.00 / year; Boston,MA $109,250.00 - $175,000.00 / year