Customer Service Representative

Customer Support Representative

Ready to make a real impact with your customer support and accounts receivable skills? Join Obvioa Silicon Valley startup using AI and Computer Vision to make roads safer for everyone.

We're looking for a Customer Support Representative who's passionate about helping people, thrives in a collaborative environment, and is eager to grow their career. You'll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

What You'll Do:

• Be the first point of contact for questions about traffic tickets, violations, and payment options
• Deliver clear, compassionate support and de-escalate challenging situations
• Accurately track inbound payments (online, cashier's checks, money orders)
• Collaborate with internal teams to resolve complex cases
• Maintain detailed records and uphold high standards of data accuracy

What We're Looking For:

• 2+ years in customer support or direct consumer communication (not a high-volume call center)
• Experience with transactions, accounts receivable, and payment tracking
• Excellent verbal and written communication skills
• Strong multitasking, organization, and problem-solving abilities
• Quick to learn new tools and technologies

Bonus Points (not required):

• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government sectors

Why Obvio

• Your work will help save lives and improve road safety
• Series A of $22M led by Bain Capital
• Fast-moving startup environment with meaningful ownership
• Competitive compensation and early-stage equity

Obvio is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Obvio considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Obvio is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.