Application Support Analyst

Serving as the primary point of contact for enterprise application support operations, the full-time remote Application Support Analyst will manage support requests, monitor batch processing and integration jobs, and maintain communication with end users throughout the ticket lifecycle. Key responsibilities Triaging and resolving incoming support requests while determining scope and priority Monitoring batch processing and integration jobs, executing recovery steps, and escalating issues as necessary Documenting issues and resolutions accurately, while maintaining knowledge base articles to reduce repeat issues Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field preferred 1+ years in technical support or IT operations, with experience in ticketing systems and SLA-based workflows Basic understanding of enterprise application concepts, business processes, and data flow Familiarity with change management and basic security and disaster recovery procedures Strong written communication skills and ability to follow troubleshooting procedures