Prescription Coordinator

Description

About Hope Christian Health Center: Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.

JOB SUMMARY: The Prescription Coordinator serves as the primary point of contact for prescription-related services, including medication refills, prescription changes, and prior authorizations. This role works closely with patients, providers, medical assistants, pharmacies, and insurance companies to ensure timely, accurate, and compliant processing of prescription requests while supporting high-quality patient care and positive patient outcomes. Success in this role requires timely processing of prescription requests, effective patient communication, and collaboration with providers, pharmacies, and insurance carriers.

DUTIES AND RESPONSIBILITIES:

Prescription Management

• Process medication refill requests, prescription renewals, and prescription changes in a timely manner.
• Review and route prescription requests according to provider instructions and clinic protocols.
• Monitor prescription requests to ensure established turnaround times are met.
• Maintain accurate prescription documentation within the Electronic Medical Record (EMR) system.

Prior Authorizations

• Initiate, submit, track, and follow up on medication prior authorizations.
• Communicate with insurance carriers regarding coverage requirements and authorization status.
• Notify providers, clinical staff, and patients of authorization determinations and alternative medication options when applicable.

Patient and Pharmacy Coordination

• Serve as a liaison between patients, providers, pharmacies, and insurance companies.
• Assist patients in resolving prescription-related concerns, medication access issues, and insurance barriers.
• Ensure prescriptions are transmitted accurately and promptly to pharmacies.
• Respond professionally to phone calls, messages, and prescription inquiries.

Compliance and Quality

• Maintain HIPAA compliance and protect the confidentiality of patient information.
• Adhere to organizational policies, procedures, and quality standards.
• Maintain accurate, complete, and timely records.
• Participate in staff meetings, trainings, and continuous quality improvement initiatives.
• Perform other duties as assigned

Requirements

Qualifications:

• High School Diploma or equivalent. - required
• Fluency in Spanish. - required
• Familiarity with common prescription medications, dosage forms, and medication terminology. - required
• Proficiency with EMR/EHR systems and Microsoft Office applications. - required
• One (1) year of experience processing prescription refills. - preferred
• One (1) year of experience managing medication prior authorizations. - preferred
• Completion of an accredited Medical Assistant program – preferred
• Pharmacy Technician Certification (CPhT) or a National Medical Assistant Certification (RMA, CCMA, CMA, or equivalent) - required

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ and guided by the Holy Spirit.
• Supports and demonstrates Hope's values of Gospel Motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity Through Relationship, Hospitality, and Joy.
• Understanding of medical terminology and healthcare office workflows.
• Demonstrated passion for community healthcare and patient-centered service.
• Strong customer service, patient advocacy, and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to collaborate effectively within a multidisciplinary healthcare team.
• Ability to prioritize multiple tasks in a fast-paced healthcare environment.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately.
• Ability to work independently while maintaining a high level of accuracy and attention to detail.
• Strong problem-solving, critical-thinking, and decision-making abilities.
• Ability to interact effectively and respectfully with individuals from diverse backgrounds, ages, cultures, and lifestyles.
• Commitment to providing high-quality patient care and delivering a positive patient experience.

TYPICAL PHYSICAL DEMANDS:

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.