IT Field Support Technician

Company Information

You Matter to Cambrex.

Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services.

With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs.

Your Work Matters.

At Cambrex, we strive to build a culture where all colleagues have the opportunity to:

• engage in work that matters to our customers and the patients they serve

• learn new skills and enjoy new experiences in an engaging and safe environment

• strengthen connections with coworkers and the community

We’re committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more!

Your Future Matters.

Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today!

Job Overview

The IT Field Support Technician provides on-site technical support for end-user systems, hardware, software, and site-based IT operations in a regulated GMP/CDMO environment. This role serves as a key point of contact for local technology support, helping to maintain reliable, secure, and efficient IT services that enable laboratory, manufacturing, and business functions. The position works closely with site personnel, corporate IT, and external vendors to troubleshoot issues, support standard IT processes, coordinate local needs, and ensure systems and equipment are properly maintained and documented. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

Responsibilities

• Provide on-site desktop and end-user support as needed

• Monitor system performance and capacity and escalate or coordinate corrective action as appropriate

• Troubleshoot and resolve hardware, software, and system interaction issues across the local site environment

• Support standardization of instrumentation, software, and systems across Cambrex where applicable

• Create, maintain, and update IT support documentation and work instructions

• Coordinate external service providers and vendors to schedule work and support site needs

• Support coordination of corporate and local system needs, upgrades, and expansions

• Assist with special projects and other site IT initiatives as needed

Qualifications/Skills

• Experience supporting Windows 10/11 operating systems, desktop hardware, laptops, printers, scanners, and other end-user peripherals

• Familiarity with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, and OneDrive

• Experience with workstation imaging, software installation, patching, and standard desktop deployment practices

• Working knowledge of IT service management/ticketing systems such as ServiceNow, TopDesk, or similar tools

• Basic knowledge of TCP/IP networking, Wi-Fi connectivity, VPN/remote access tools, and general troubleshooting of network-connected devices

• Familiarity with Active Directory, DNS, DHCP, user account administration, password resets, and access provisioning

• Experience supporting remote access tools such as TeamViewer or equivalent remote support platforms

• Understanding of endpoint security practices, including antivirus/endpoint protection, MFA, and secure access controls

• Preferred experience supporting IT systems, workstations, or connected devices in laboratory and/or manufacturing environments

• Preferred familiarity with GxP concepts, data integrity, and support practices required in regulated pharmaceutical or CDMO operations

• Bonus: Exposure to Windows Server, site infrastructure support, or validated systems used in laboratory or manufacturing operations

• Strong interpersonal, customer service, and communication skills with the ability to support users at all levels of the organization in a fast-paced CDMO environment

• Demonstrated ability to manage multiple support requests and competing priorities while driving issues to timely resolution

• Strong analytical, problem-solving, and critical thinking skills with attention to detail and documentation accuracy

• Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs

• Ability to create, maintain, and follow support documentation, work instructions, and standard procedures

Education, Experience & Licensing Requirements

Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.

Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status, or other characteristics protected by federal, state, and/or local law.