Supervisor - Resort Services

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.


COMPANY BENEFITS:

Matching 401K
Growth & Developmental Opportunities
Comprehensive Medical, Dental & Vision Benefits
EAP – Employee Assistance Program
PTO - Paid Time Off
Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
Tuition Reimbursement & Continuing Education Courses
Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS

• Provides supervision and support for Rooms Control & Pre-Arrival and (where applicable) Resort Services Call Center operations, including the, training and development of team members.
• Facilitates the overall setting of the house, reviewing inventory on a daily basis to ensure maximum effeciency with setting the house a minimum of 2 weeks out. Coordinating all Pre-Arrival tasks to ensure effeciency with preferred unit blocking and setting of expecations prior to arrival.
• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed. Monitor and update the status of all Out of Order and Out of Service units to insure optimum inventory available for sale.
• Ensures customer satisfaction through response to guest comments/requests in a timely and professional manner, setting the example of service for team members, and identification of improvements to products/services.
• Utilize all company systems of management and operations to record, track, monitor and manage information and data.

SUPERVISORY RESPONSIBILITIES

• Observe and provide direct constructive feedback to employees.
• Along with the Front Desk Manager, the Front Desk Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
• Responsible for assisting in training all new team members and certifying them in processes.

EDUCATION and/or EXPERIENCE

• 1 - 3 years hospitality experience.
• MS Word, MS Excel, MS Outlook.
• Ability to speak, read and write in English.

QUALIFICATIONS

• Must be proficient in working with Microsoft Word and Excel.
• Ideal candidates will have exceptional verbal and written communication skills.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.