Field Custom Services Project Manager

Job Description

As a Field Custom Services Project Manager, you'll oversee custom installation projects in your designated region. You'll work with in-home designers and sales leaders to build and maintain thorough knowledge of our custom services model. You'll lead a team of installers and build a strong employee culture that leads to favorable customer and business results.

What you'll do

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Lead all custom installation projects to completion accurately, on-time, and within budget
• Conduct site visits to drive technical expertise, safety compliance and customer experience
• Work directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders
• Act as the main point of contact for customers regarding custom services through the fulfillment phase
• Support the safety, cleanliness and organization standards of retail warehouses

Basic qualifications

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, operations or customer service experience
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

• Experience working in custom integration, project management, construction or related field
• Experience managing a remote workforce
• Bachelor's degree in operations management, distribution, logistics, business or related field

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.