Front Office Manager

Job Description

Job Description

At Embassy Suites Blue Ash, we're excited to welcome a Front Office Manager who is passionate about hospitality and ready to lead our front desk team to new heights. You’ll have the unique opportunity to shape first impressions and ensure that every guest's experience from check-in to evening receptions is not just seamless but truly memorable. Your leadership will be pivotal in building a highly motivated and skilled team dedicated to delivering top-notch service, all while collaborating closely with the General Manager to elevate guest satisfaction and foster a positive team culture.

We’re looking for someone who thrives in a dynamic, full-service environment and is driven by service excellence. At Rolling Hills Hospitality, we prioritize taking care of our employees because we know they, in turn, will take care of our guests. By joining us, you’ll be part of a fun and engaging workplace where your contributions will make a genuine impact. If you're ready to lead with passion and inspire a team to achieve greatness, this role is the perfect fit for you. Compensation:

$45,000 - $50,000 yearly

Responsibilities:

• Lead and inspire the front desk team to deliver exceptional guest service, ensuring every interaction is warm and welcoming.
• Oversee daily operations of the front office, maintaining a smooth and efficient workflow that enhances guest satisfaction.
• Collaborate closely with the General Manager to implement strategies that elevate guest experiences and drive positive feedback.
• Develop and maintain a training program that empowers team members to grow their skills and excel in their roles.
• Monitor and manage front desk budgets, optimizing resources to achieve financial goals without compromising service quality.
• Foster a positive and inclusive team culture where every member feels valued and motivated to contribute their best.
• Ensure all front office procedures are followed consistently, maintaining high standards of accuracy and professionalism in guest transactions and communications.

Qualifications:

• Experience in leading and inspiring teams in a hospitality setting, ensuring exceptional guest service.
• Ability to oversee and optimize daily front office operations, enhancing guest satisfaction.
• Proven track record of collaborating with management to implement strategies that elevate guest experiences.
• Experience in developing and maintaining training programs that empower team members to excel.
• Ability to monitor and manage budgets effectively, optimizing resources without compromising service quality.
• Proven ability to foster a positive and inclusive team culture, motivating members to contribute their best.
• Experience in maintaining high standards of accuracy and professionalism in guest transactions and communications.

About Company

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.