Manager, Health Center

It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.Job SummaryThe Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives.Essential Duties & ResponsibilitiesClinical & Operational OversightEnsure smooth daily clinical operations, optimizing provider schedules and patient flow.Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.Supervise EMR workflows, encounter closures, and documentation accuracy.Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.Administrative & Financial ManagementReconcile daily collections (cash, card, copays), close billing days, and manage petty cash.Oversee clinic expenses in Oracle and ensure financial protocols are followed.Audit scheduling, coverage, interpreter/transportation needs, and room availability.Lead end-of-day reviews and escalate critical issues to leadership.Compliance, Safety & QualityLead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).Lead incident reporting and corrective actions.Serve as site leader for emergency response protocols.Patient Experience & RetentionEnsure seamless check-in/out and front desk operations.Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).Oversee new patient onboarding, portal use, and patient education.Support non-compliance and disenrollment workflows.Value-Based Care & Strategic InitiativesAnalyze performance trends and implement strategies to meet VBC contract goals.Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.Participate in quality improvement workgroups and advocate for operational tools and resources.Community Engagement & GrowthPartner with Growth team for clinic tours and onboarding of new patients.Support patient retention efforts and high-touch engagement strategies.Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.PerformanceMetrics HEDIS, STAR, and CAHPS scoresRisk Adjustment / RAF accuracyPatient satisfaction and retentionVisit capacity and no-show ratesHospital and ED utilization reductionClinical documentation and care plan completionAdditional Duties & ResponsibilitiesTimekeeping & Attendance ManagementOversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.Supervisory ResponsibilitiesTeam Leadership & DevelopmentHire, train, and manage front desk staff, MAs, and referral coordinators.Conduct regular 1:1s, huddles, and performance reviews.Foster a culture of accountability, service excellence, and staff engagement.Identify training needs and manage performance improvement plans.Education & ExperienceOne of the following is required:High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).Associate Degree with 3+ years of relevant experience.Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.BLS Certification, be able to respond to medical emergencies (Preferred).Knowledge, Skills & ProficienciesTechnical & System ProficiencyElectronic Medical Record (eCW) – superuser levelRing Central – communication systemsWorkday – HR and team managementOracle – financial/expense trackingPower BI, Excel, Word, Teams, PowerPointHealthcare portals (e.g., Availity, payor systems)TripMaster – transportation schedulingCompliance tools (e.g., NAVEX)Ticketing systems (e.g., Cano.Net)Key CompetenciesStrong leadership and coaching skillsExcellent communication and conflict-resolution abilitiesPatient-first mindset with a hands-on leadership styleProactive problem-solving and escalation judgmentDeep understanding of VBC and population health goalsComfortable working in fast-paced, team-based environmentsBehavioral ExpectationsAdvocate for your patient as a family memberReach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinicalGreeting patient warmly and address them by their preferred nameAssist physically if patient needs assistanceTouch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedulePartners with her clinic team- optimize the working partnershipSupport your associates around the clinic to support the team when asked and availableBilingual (English and Spanish) preferred.Job RequirementsPhysical RequirementsThis position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work ConditionsWork will involve constant driving/traveling to assigned clinics/territories.Travel RequiredAmount of Expected TravelDetailsYes0-25%Flexibility to travel to clinical sites as needed.Tools & Equipment UsedComputer and peripherals, standard and customized software applications and tools, and usual office equipment.DisclaimerThe duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Join our team that is making a difference!Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here #J-18808-Ljbffr