Information Technology Specialist II

Job Details for Information Technology Specialist II Court Name/Organization Alabama Northern District Court Overview of the Position The Clerk’s Office of the U.S. District Court for the Northern District of Alabama is comprised of over 50 professional staff providing administrative and operational support to 14 federal judges located across 5 geographical divisions. The District enjoys a friendly and talented workforce, an interesting and evolving workload, and collegial agency relationships across the U.S. Government and State of Alabama Location Birmingham, AL Opening and Closing Dates 06/29/2026 - 07/24/2026 Appointment Type Permanent Classification Level/Grade CL 27 Salary $60,334 - $98,077 Announcement Number 26-12 Position Description Oversee network support activities such as cabling, first-level troubleshooting, and maintainingnetwork security. Perform data backups and disaster recovery operations. Administer and maintain the court's server infrastructure, including Active Directory, emailservers, and file servers, ensuring high availability and performance Monitor network performance and troubleshoot connectivity issues, optimizing networkinfrastructure for optimal speed and reliability Manage and coordinate IT projects, ensuring minimal disruption to court operations. Develop,plan, and implement automation improvements. Install, configure, update, and repair computer hardware and peripherals, including desktops, laptops, mobile devices, printers, scanners, and multi-function devices Configure and install IP telephones, provide basic IP telephone system support, and manage videoteleconferencing equipment Respond to help desk calls, emails, and web requests, resolving issues in a timely manner orescalating them as needed. Provide second-level technical support to court staff, including judges,chambers staff, and Clerk’s Office staff. Provide hands-on support for courtroom and conference room audio-visual (AV) equipment. Assistwith the maintenance of evidence presentation equipment. Troubleshoot and resolve technical issues with courtroom technology, including AV equipment,presentation systems, and recording devices, ensuring proper operation Provide support and knowledge for an array of Microsoft Office and Adobe applications in anOffice 365 environment. Evaluate, test, and implement new operating systems, off-the-shelf andlocally developed software, workstation hardware, and mobile devices. Provide ad hoc end-user training on software applications and hardware. Develop and maintaindocumentation for local software applications, procedures, and systems Create and maintain documentation and guidelines for hardware, software, processes, andprocedures. Ensure compliance with the Guide to Judiciary Policy, applicable Judiciary IT policiesand procedures, and internal controls guidelines Provide guidance and mentoring to junior IT staff, assisting them with technical challenges,professional development, and skill enhancement Maintain a developed understanding of the latest trends and technologies in the ITfield Provide backup coverage for IT staff, as required Perform other duties, as assigned Qualifications Applicants must possess a minimum of three (3) years of specialized experience in systems administration, network operations, and end-user support. Experience should include hardware management, routing and switching, Windows server administration, Active Directory, network diagnostics, data backup and disaster recovery, and enterprise troubleshooting. Experience with Microsoft 365, virtualization technologies, backup solutions, and IT project implementation is highly desirable. Candidates must demonstrate strong analytical, organizational, interpersonal, and communication skills and be capable of explaining technical concepts to users with varying levels of technical expertise. Experience working in or with the Federal Government is preferred. General Experience The incumbent must be detail-oriented and possess strong problem-solving skills; able to communicate accurately, effectively, and timely with colleagues, senior executives, and across agencies; and highly skilled in the use of automated systems and software, including word processing, spreadsheets, and databases. Specialized Experience Applicants must possess a high school diploma. A bachelor's degree in computer science, informationtechnology, telecommunications, management information systems, or a related field is preferred.Desired certifications include CompTIA A+, Network+, and Security+, Microsoft 365 or Windows Servercertifications, Veeam or equivalent backup administration certifications, and ITIL Foundation. Employee Benefits A generous benefits package is available and includes: Paid annual leave (13-26 days, depending on federal service accrued) Paid sick leave (13 days) Paid holidays (11 days) Retirement benefits (e.g., immediate matching contributions in the Thrift Savings Plan) Optional participation in Federal Employees’ Health Benefits, supplemental Dental and VisionInsurance, and Federal Employees’ Group Life Insurance Employees must be U.S. citizens or eligible to work in the United States Employees will be hired provisionally pending the results of a backgroundinvestigation Employees are required to adhere to the Code of Conduct for Judicial Employees Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit Positions with the U.S. District Court Clerk’s Office are Excepted Service appointments Excepted service appointments are at-will and can be terminated with or without cause by the Clerk of Court. Application Info Interested applicants must submit four items combined into a single PDF: A resume; A list of professional references; and A completed Federal Judicial Branch Application for Employment (AO 78 ). The federal Judiciary is an Equal Employment Opportunity employer. #J-18808-Ljbffr