Director, Global Finance Operations - Director, Global Finance Operations - Order to Cash Delivery

About the Role This role is accountable for end-to-end Invoice-to-Cash performance at Nike, delivered through a managed service model (MSP/BPO) and aligned to global process standards and business priorities. It drives Global Delivery and Transformation of the Order-to-Cash (O2C) operations, operating at the intersection of operations, process, and technology. The role reports to the Sr. Director, Global Finance Operations and partners with the Global Process Owner for O2C, Sales and Marketplace Finance leaders, Controlling and Corporate Finance, technology partners, MSP/BPO leadership, and cross-functional stakeholders. It is positioned as a key global connector between strategy, process ownership, and execution. Key Responsibilities Own global O2C service delivery across billing, collections, cash application, disputes, deductions, and AR close through MSP governance. Drive performance outcomes across key metrics including DSO, dispute cycle time, and cash application accuracy. Partner with GPO-O2C to ensure global process standardisation, governance, and control adherence. Lead next-generation transformation initiatives including automation, advanced analytics, and AI/GenAI enablement. Identify and eliminate value leakage across the Invoice-to-Cash lifecycle to improve working capital outcomes. Establish strong governance with MSP partners, including performance management, service evolution, and innovation roadmap. Enable scalable solutions for complex and fast-growing business models (marketplace, digital, wholesale). Bring visibility to O2C health through data-driven insights, storytelling, and executive-ready reporting. Act as an escalation point for critical operational and systemic issues impacting invoicing and collections. Build and lead a high-performing team culture focused on accountability, continuous improvement, and innovation. Required Experience & Qualifications 10+ years of experience in Finance Operations with strong expertise in Order-to-Cash / Accounts Receivable. Demonstrated leadership in global service delivery models, including MSP/BPO governance. Deep understanding of Invoice-to-Cash processes, including billing, collections, disputes, and cash application. Strong transformation experience in automation, digital finance, and AI/GenAI enablement. Proven ability to influence senior stakeholders in a global, matrixed organisation. Strong business acumen with focus on working capital optimisation and cash flow performance. Experience with ERP (SAP) and O2C platforms (e.g., HighRadius, BlackLine or similar ecosystems). Strong data and analytics mindset; ability to translate insights into action. Excellent leadership, communication, and stakeholder management skills. Bachelor’s degree in Finance, Accounting, or related field; any suitable combination of education, experience, and training accepted. Workplace Based at Nike’s World Headquarters (PHK – Beaverton) Benefits & Perks Interview process accommodations available on request, including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. #J-18808-Ljbffr Global Sports Jobs Limited