Senior National Account Manager

Description

ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

ABOUT THE ROLE Identifies and secures new business opportunities for GSF products to support national growth objectives and drive profitable revenue. This role serves as the primary relationship manager for key national accounts, ensuring exceptional customer service, proactive issue resolution, and effective product utilization across multiple locations and stakeholders. The National Account Manager collaborates cross-functionally with internal teams to support seamless customer experiences and long-term partnership success. This position develops and executes strategic sales plans aligned with GSF’s overall business strategy to achieve financial targets and expand market share within assigned national accounts. Targets and expand market share within assigned national accounts WHAT YOU'LL DO

• Manage and grow existing national accounts through strong relationship building, regular communication, and site visits
• Identify, prospect, and secure new business opportunities within targeted accounts
• Develop and execute strategic account plans to drive revenue, profitability, and market share growth
• Monitor account performance, forecasts, and pipeline activity to meet or exceed sales targets
• Partner with internal teams (customer service, operations, QA, finance) to resolve issues and improve execution
• Serve as the liaison between customers and GSF, providing insights on needs, trends, and opportunities
• Support pricing strategies and collaborate on product development and delivery execution
• Lead customer meetings, trainings, and plant tours to strengthen engagement and product knowledge

WHAT YOU’LL NEED Education & Experience Education and experience equivalent to: Bachelor’s degree in business administration, commerce, or a related field from an accredited college or university Work Experiences Minimum 5 years experience in sales, customer service, or other comparable role Knowledge, Skills and Abilities

• Sales territory or region.
• Sales targeting, prospecting and account development.
• Motivation, management and development of direct reports.
• Customer service concepts and techniques.
• Order management, delivery management and sales development tracking concepts and techniques.
• Industry practices, competition and products.
• Competitive landscape and competitive activity within accounts.
• National foodservice chain accounts and network.
• Financial and accounting concepts.
• GSF products and manufacturing processes and practices.
• New customer product standards and requirements.
• Food safety, storage, and shipment of food products.
• Distribution concepts and techniques
• Product liability, government food safety guidelines, and customs regulations.
• Quality assurance techniques and applications.
• PC word processing and spreadsheet software applications.
• Supervisory concepts and techniques.

Skills and Ability to:

• Effectively communicate verbally and in writing.
• Make sales presentations to customers and GSF sales management.
• Proactively manage sales budgets and make recommendations for volume corrections when necessary.
• Develop detailed sales plans, forecasts and reports.
• Analyze customer service-related problems where appropriate and generate possible solutions.
• Resolve customer complaints effectively and efficiently.
• Communicate and coordinate effectively with customers and sales management verbally and in writing.
• Demonstrate maturity, strong presentation, poise, and enthusiasm.
• Work within a flexible schedules
• Lead informative customer tours of the GSF facilities.
• Prepare a variety of comprehensive administrative and technical documents.
• Interact effectively with customers at all organizational levels.
• Work effectively in a general business environment with a focus on high levels of quality and customer service.
• Work independently.
• Travel via automobile and airplane.
• Make rational decisions in support of, and consistent with, company policies and procedures. Develop long-term relationships with customers.
• Relocate to another location if/when assigned by GSF management.
• Act in accordance with GSF’s Values and Creed

Performance Categories:

• Productivity and quality standards: budgeted and projected sales revenue goals.
• Productivity and quality standards: attainment of assigned profitability goals.
• Productivity and quality standards: customer service / satisfaction.
• Productivity and quality standards: site visits.
• Productivity and quality standards: responsiveness and reliability.
• Productivity and quality standards: accuracy, timeliness, thoroughness.
• Communication.
• Budget and cost containment.
• Professional attitude and demeanor.
• Customer and vendor relations.
• Reasonable and predictable attendance.
• Project and assignment standards.
• Teamwork within the department and across departments.

WHY JOIN US

Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.

Join GSF and grow your career with a global food industry leader who:

• ​People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
• Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
• People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
• Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
• Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.