Account Operations Director

Job TitleJob TitleJob DescriptionEssential Job FunctionsLead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.Manage revenue and expenses to budget constraints.Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilitiesAbility to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses).Oversee accounts receivable, including client invoicing and collections, as neededProcess incoming vendor invoices (cost of transportation and overhead expenses), as neededAnalyze market trends to further develop scalable and strategic operations practicesExecution of the applicable KPI's per company standardOther duties as assigned.Physical RequirementsJob may require extended sitting or standing, use of standard office equipment.Talking, hearing and using hands to operate a computer keyboard, mouse and other computer componentsSitting for extended periods of timeVision abilities required by this job include close vision and the ability to adjust focusWalking within the warehouse and inspecting freightOther Skills and AbilitiesIntermediate proficiency in Microsoft Office, internet, web based and job specific software applicationsInterpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.The ability to work in a fast-paced environment.Education and ExperienceBachelor's Degree in Business Administration or related field7 - 10 years of experience in the logistics/freight forwarding industry5 or more years of supervisory or management experience6 - 8 years industry experience requiredCalifornia required disclosure: Salary range for this position is between USD 95,000 - 140,000 annually.Certifications and LicensesProfessional certification is not required in this positionWhy Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.More Information: benefits are contingent upon meeting eligibility requirements and planQualificationsEducationHigh School or better.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.