Service Advisor

Job Description

Job Description

Vanguard operates dealerships located in Arlington, Carrollton, Sherman, Austin.  We represent the manufacturer brands Kia, GMC, Volkswagen.

Family-owned and operated, Vanguard promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover "The Vanguard Family."

What you can expect:

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through new dealerships. We provide a generous comprehensive compensation and benefits package to help ensure your success:

• Manufacturer Training
• Paid Health Insurance
• Paid Life Insurance
• 401(k) matching
• Dental and Vision available
• Paid holidays & Vacation
• Employee discount
• Referral program

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of vehicle.
• Prepare a complete and accurate estimate of the cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Experience as a service advisor, assistant lane manager or service consultant.
• Energetic personality 
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs.
• Bilingual a must

Vanguard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.