Per Diem Acute Patient Access Services Representative

Patient Access Representative

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

Core functions include verifying patient's demographics and accurately inputting this information into EHR, proficiency with multiple services including inpatient, observation, emergency, obstetrics, surgery, imaging, demonstrating a thorough understanding of insurance guidelines for all services, demonstrating a positive patient experience through interactions and effective communication, obtaining federal/state compliance information, consents and documentation required by the patient's insurance plan(s), discussing financial liability with the patient(s) and/or families, providing a variety of patient services and financial services tasks, working independently under regular supervision and following structured work routines.

Minimum qualifications include a high school diploma/GED, customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes, ability to manage multiple tasks simultaneously with minimal supervision, strong interpersonal, oral, and written communication skills, and strong knowledge in the use of common office software.

Preferred qualifications include an associate's degree, CRCR (Certified Revenue Cycle Representative) certification, CHAA (Certified Healthcare Access Associate) certification, knowledge of medical terminology or healthcare systems, and additional related education and/or experience.

Estimated pay range: $24.91 - $32.88/hour. Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.