Branch Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Territory: Texas, Louisiana, Mississippi (Travel Required)

Role Summary

The Assistant Vice President of Mitigation Operations (AVP) is a field-focused operations leader responsible for ensuring mitigation processes are consistently executed across all company locations. Reporting directly to the Vice President of Mitigation Operations, this role serves as the operational bridge between executive leadership and field teams by driving accountability, standardization, performance, and profitability throughout the organization.

This position is ideal for an experienced mitigation professional who thrives in the field, enjoys coaching teams, auditing operations, solving problems, and ensuring locations consistently meet company standards in residential and commercial restoration services.

What You'll Do

Drive Operational Excellence

Enforce standardized operating procedures (SOPs) across all mitigation departments

Conduct regular field and office audits to ensure compliance with company standards

Identify operational gaps and implement corrective action plans

Ensure projects are executed safely, efficiently, and profitably

Monitor job quality, customer satisfaction, and operational performance metrics

Train, Coach & Develop Teams

Train Operations Managers, Project Managers, Crew Chiefs, and Technicians on company processes and best practices

Provide hands-on coaching in the field to reinforce expectations and improve performance

Support leadership development and succession planning initiatives

Drive accountability through performance management and operational reviews

Operational & Financial Oversight

Review project performance, production rates, job costs, and gross profit margins

Monitor labor efficiency, equipment utilization, and resource allocation

Support budgeting initiatives and operational cost controls

Analyze operational trends and provide recommendations for improvement

Report key performance indicators and operational results directly to the VP of Mitigation Operations

Support Growth & Expansion

Assist with onboarding new locations, acquisitions, and operational integrations

Support implementation of new systems, technology, and operational initiatives

Help scale processes and infrastructure as the company continues to grow

Leadership & Authority

Provide indirect leadership and operational oversight across multiple mitigation teams and locations

Serve as an extension of executive leadership in the field

Hold locations accountable to company standards, procedures, and performance expectations

Recommend operational improvements and corrective actions to senior leadership

Travel

Frequent travel throughout Texas, Louisiana, and Mississippi

Regular site visits to company locations and active projects

Overnight travel is expected

What We're Looking For

7+ years of restoration or mitigation operations experience

Proven leadership experience in water, fire, mold, storm, or disaster restoration

Strong operational background in project management, production management, or regional operations leadership

Demonstrated success improving operational performance and profitability

Strong understanding of Xactimate, job costing, production metrics, margins, and restoration workflows

Experience coaching and developing operational leaders

Ability to hold teams accountable while maintaining positive working relationships

Strong communication, organizational, and problem-solving skills

Ability to work independently and make sound operational decisions

Preferred Qualifications

IICRC Certifications (WRT, ASD, AMRT, FSRT, OCT, or equivalent)

Multi-location restoration management experience

Experience leading operations across multiple states or regions

Compensation & Benefits

Competitive Base Salary (Based on Experience)

Performance-Based Bonus Program

Vehicle Allowance or Company Vehicle

Company Paid Travel Expenses

Health, Dental, Vision, and Life Insurance

Paid Time Off and Holidays

401(k) with Company Match

Professional Development and Certification Support

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.