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Application Engineer

NR Consulting

Job Title: Application Engineer

Location: Fremont, CA



Responsibilities:

  • Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs
  • Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality
  • Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction
  • Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively
  • Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions
  • Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends
  • Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
  • Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
  • Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance
  • Offer guidance to customers on optimizing the performance of their applications through our solutions
  • Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
  • Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development
Requirements:
  • MS with 5+ years of experience or PhD in Computer Science or Computer Engineering
  • Design experience and development of programmed applications
  • Proficient in programming languages, software development frameworks and tools
  • Strong analytical and problem-solving skills to identify and address software issues and optimize code
  • Ability to work in a startup environment and work both independently and as a team
  • Ability to provide technical leadership to other members of the engineering team
  • Sales and marketing experience preferred
Experience in one or more of the following areas considered a strong plus:
  • Hands-on production experience with key memory blocks such as sense amplifier, charge pump, read/write assist circuit, PVT tracker, power gating etc
  • Familiar with memory controller or memory interface
  • Experience with emerging non-volatile memory
Vacancy posted 17 hours ago
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