Application Engineer

NR Consulting

Fremont, CA

Job Title: Application Engineer

Location: Fremont, CA

Responsibilities:

Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs
Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality
Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction
Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively
Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions
Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends
Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance
Offer guidance to customers on optimizing the performance of their applications through our solutions
Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development

Requirements:

MS with 5+ years of experience or PhD in Computer Science or Computer Engineering
Design experience and development of programmed applications
Proficient in programming languages, software development frameworks and tools
Strong analytical and problem-solving skills to identify and address software issues and optimize code
Ability to work in a startup environment and work both independently and as a team
Ability to provide technical leadership to other members of the engineering team
Sales and marketing experience preferred

Experience in one or more of the following areas considered a strong plus:

Hands-on production experience with key memory blocks such as sense amplifier, charge pump, read/write assist circuit, PVT tracker, power gating etc
Familiar with memory controller or memory interface
Experience with emerging non-volatile memory

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Vacancy posted 2 days ago

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