Technical Lead - Workday Adaptive Planning

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Genesys is seeking a highly driven Adaptive Planning Technical Lead to serve as the lead architect of the Workday Adaptive Planning platform. This role is responsible for designing, scaling, and governing the enterprise planning ecosystem. The successful candidate will serve as the technical expert for Adaptive Planning, providing best-in-class and scalable solutions while ensuring smooth operation of Genesys’ Adaptive Planning instances, system integrations.   In this role, you will work with the Planning Product Owner as the technical counterpart to the product function, translating roadmap and requirements into a robust, high-performing system architecture. You will also work with business analysts, and key stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, design and implement complex planning models/integrations, and participate in proof-of-concept efforts to support new product capabilities within Genesys (out-of-the-box and custom). Location: Fully remote within U.S.   Some details about what you’ll do: Define and own the overall architecture of the Adaptive Planning platform Design, develop and configure accurate planning models within Genesys’ Adaptive Planning instances, ensuring consistency in design standards, preventing model sprawl and duplication of logic Establish and enforce platform governance and modeling standards to ensure long-term maintainability of platform Ensure the platform supports driver- based, integrated planning Work with Product Owner to guide stakeholders through design and configuration decisions based on best practices Build and manage integrations between Adaptive Planning instances and other external systems ensuring seamless data flow Design and Administer platform security for multi-instance planning environment, leveraging latest product features Monitor system performance and health, implementing necessary enhancements to maintain optimal performance Build and troubleshoot Advanced Reports within Workday and set up custom calculation fields Develop standardized dashboards and Web/OfficeConnect reports and templates Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures Be a subject matter expert and train teammates/business personnel as needed. Create user guides to support effective use of adaptive planning tools and best practices Ensure systems and processes comply with ITGC & SDLC standards in both development and support activities Write test scripts supporting QA / SIT / UAT / E2E / Performance In an Agile environment, work with the Product Owner and other team members to refine user stories and tasks   Requirements: 8+ years of experience in Planning (EPM/CPM) systems such as Workday Adaptive Planning or similar tools (Oracle EPBCS, Hyperion Planning, Anaplan) with 5+ years of Adaptive Planning implementation supporting medium to large enterprises Proficient with Adaptive REST APIs, JavaScript, SQL Prior experience building/modifying staging tables, custom cloud loaders Proven experience in Workday Data Management or CCDS integrating different source systems (Workday FINS/HCM, Salesforce, Snowflake, etc.) Deep understanding of multidimensional model design, driver-based planning, and performance optimization Prior experience with multi-currency models and reporting Ability to solve highly complex problems by working with cross-functional teams within IT and business across different regions Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively Ability to handle multiple tasks and adapt to changing priorities Self-motivated and able to work on critical tasks independently and as a member of a team Strong communication and interpersonal skills Desired Qualifications: Workday Adaptive Planning Pro Certification Experience integrating between Workday (HCM/FINS), Snowflake, and Salesforce with Adaptive Planning Prior experience in Workforce Planning, Financial Planning, and Operational Planning Complete at least 4-5 full-cycle implementations of Workday Adaptive Planning Experience working within an Enterprise Planning CoE or product-based operating model Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field (or equivalent experience) #LI-Remote #LI-CP1 Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $111,300.00 - $195,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.