Fashion Sales & Client Experience Specialist

About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.Primary Responsibilities/Accountabilities:Embraces our values & sets an example through his/her behaviorsResponsible for compliance with all ANN INC. practices and proceduresAdditional responsibilities as assigned by the Store Manager, Co-Manager, and Sales LeadsRevenue Generation:Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goalsClient Experience:Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standardsAcknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clientsAddresses client concerns, coming to resolution when possible, and involving management where appropriatePortrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professionalTakes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedbackCommunicates effectively with store management, store team, and external clients in person, through written correspondence and over the phoneBuilds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differencesEmbraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role modelIs responsible for compliance with all Company policies, practices and procedures and all federal, state and local lawsOperations:Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)Meets merchandise processing standards and maintains an organized and accessible work areaAdheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assetsMaintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)Participates and assists in the preparation for the stores’ inventoryReports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the businessFollows all ANN INC. operational guidelines, processes, and proceduresReviews Bulletin Boards dailyTechnical Expertise:Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systemsPerforms register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)Is proficient in using Distributed Order Maintenance (DOM’s) and StyleFinder to locate product for clients and processes transactions accuratelyOperates phone, answering calls with an appropriate greeting, transferring and placing calls on holdOperates and understand the functions of the PDTProduct/Brand Management:Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clientsLives the ANN INC. Purpose, Values & Behaviors, Practices in all interactionsParticipates in and attends Store MeetingsProactively uses associate education tools to build product and styling knowledge with his/her peersEmbraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelinesPackages and wraps client purchases according to ANN INC. standardsPosition Requirements:Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client baseFollow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframesMerchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelinesCommunication: Communicates effectively with Clients, Members of Management, Business Partners, and Store AssociatesAccuracy: Ability to handle cash and provide change without errorSchedule: Remains flexible in scheduling that meets the needs of the businessPhysical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock roomEducational Requirements and Experience:Minimum Requirements: High School Diploma or GEDMinimum one year sales associate or relevant experience in the services industry with proven resultsLocation:Store 1904-University Town Center-ANN-Sarasota, FL 34243Position Type:Regular/Part timeEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected #J-18808-Ljbffr LOFT