Branch Director

Job Description Job Description Branch Director Position Summary The Branch Director is responsible for the day-to-day operations of the branch, ensuring reliable staffing, quality care, accurate administrative processes, and strong relationships within the branch’s service area. The Branch Director leads caregiver recruitment, hiring, training, scheduling, and retention while supporting the organization’s growth and service standards. Key Responsibilities Branch Operations and Caregiver Leadership Oversee the daily operations of the branch and ensure workflows support dependable, client-centered service. Recruit, interview, hire, onboard, and train caregiver employees in accordance with company policies and applicable requirements. Manage caregiver schedules and staffing coverage, responding to changes in client needs and employee availability. Support caregiver engagement and retention through communication, coaching, recognition, and timely follow-up on concerns. Help maintain appropriate staffing levels and continuity of care for clients. Quality of Care Oversee the provision of quality in-home care and promote compassionate, respectful service. Monitor service delivery and respond promptly to client, family, or employee concerns. Support the resolution of care-related issues and communicate significant concerns to the appropriate company leadership. Reinforce company policies, service expectations, and applicable care standards with branch employees. Community Relationships and Business Development Build and maintain professional relationships with referral sources, community organizations, and other partners within the branch’s coverage area. Develop and support referral pipelines that contribute to branch growth and connect individuals and families with appropriate services. Represent the company professionally in the community and at relevant meetings or events. Billing, Payroll, and Administrative Responsibilities Review billing and payroll information for accuracy and completeness. Submit approved billing and payroll materials to the Finance Department according to company processes and deadlines. Maintain organized branch records and complete required reports and administrative tasks. Companywide Support Assist other company offices as needed, including providing operational coverage during out-of-office periods. Collaborate with company leadership and colleagues to support consistent operations across branches. Perform other duties as assigned. Qualifications and Skills Experience in home care, healthcare, staffing, operations, or a related field preferred but not required. Demonstrated ability to lead, communicate effectively, and manage multiple priorities. Strong organizational skills and attention to detail, especially when reviewing schedules, billing, and payroll. Ability to build positive relationships with employees, clients, families, referral sources, and community partners. Proficiency with common office software and willingness to learn company systems. Commitment to compassionate, dependable, and client-centered service. Work Expectations The Branch Director is expected to work collaboratively with company leadership and branch teams, maintain confidentiality, follow company policies, and represent the organization professionally. Local travel within the branch’s coverage area and occasional support for other offices may be required.