Retail CX Policy Expert

About the role

Retail CX Policy Expert is a remote review track for evaluating AI outputs in policy review workflows. Reviewers grade citation accuracy, statutory reasoning, and policy adherence; flag risk; and document the corrected analysis so the modeling team can train on it.
Policy review content is judged on precision. AuraOne uses qualified legal and policy reviewers to grade AI outputs the way a senior associate would — with citations, severity tags, and the corrected reasoning alongside the original.
Judge legal, policy, and compliance outputs for precision and risk.

Responsibilities

• Review AI outputs against current policy review statutes, case law, or policy for Retail CX Policy Expert assignments.
• Verify citations, jurisdictions, and dates against authoritative sources.
• Flag risky reasoning, missed exceptions, and policy-adherence gaps with severity tags.
• Capture the corrected analysis or memo paragraph so the modeling team can train on it.
• Adjudicate disputed treatments against published authority or firm policy.

What you should bring

• Active or recent qualification in policy review or an adjacent practice for Retail CX Policy Expert work.
• Hands-on experience drafting, reviewing, or advising on real matters.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that cites authority and names the rule being applied.
• Reliable async availability for at least 10 hours per week.

Role signals

Example tasks

• Verify the citations in a model's policy review memo and flag any miscites with severity.
• Grade a model's statutory reasoning on a complex fact pattern and rate the analysis.
• Adjudicate a disputed treatment between two reviewers using current authority.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Useful experience

• Bar admission or legal-equivalent credential in a relevant jurisdiction.
• Prior experience reviewing AI-assisted legal-research or compliance tooling.
• Bilingual experience for cross-jurisdiction matters.

Compensation and schedule

Hourly rate confirmed after the interview process.
Expected arrangement: contractor , with program-defined task volume and review pacing. Placement depends on current program demand and reviewer confirmation.

Skills used in matching

• Legal research
• Citation review
• Statutory analysis
• Policy reasoning
• Policy review

Application boundary

Creating a specialist profile records your experience and preferences. Starting role intake is a separate action that attaches this role to your candidate record.

Specialist intake

The intake preserves your chosen role, the visible terms, and source attribution for reviewer context.

• 01 Confirm profile and eligibility details.
• 02 Attach this role deliberately.
• 03 Receive a human review decision or follow-up.
  Placement timing depends on program demand and reviewer confirmation.