Technical Delivery Manager

MDW Associates is seeking a Technical Delivery Manager to support our Missile Defense Agency (MDA) customer at Redstone Arsenal, Alabama, serving as a customer-focused leader of sustainment and enhancement efforts associated with a newly implemented Appian based software suite of tools focused on Acquisition, Human Resources and Financial Management. This individual will lead software developers and other technical personnel as needed. The Technical Delivery Manager will serve as an interface between the government customer and the development team. This is a hybrid position with work based in Huntsville, Alabama. Candidates must be within a two-hour commuting distance or be willing to relocate. Customer Engagement Serve as the primary point of contact Build and maintain strong, trusted customer relationships Lead meetings including sprint reviews, status updates, and issue resolution Manage customer expectations, risks, and dependencies Delivery Ownership Ensure solutions are delivered on time, within scope, and with high quality Drive sprint planning, prioritization, and backlog refinement in collaboration with development group Monitor progress, identify risks, and minimize schedule delays Ensure alignment between government customer requirements and technical implementation Technical & Product Expertise Maintain strong understanding of the product architecture, capabilities, and limitations Provide hands‑on guidance when needed Ensure product configurations and customizations are aligned with the customer's strategic direction Team Leadership Work with Helpdesk to proactively build solutions to common user issues Support team workload management Provide performance feedback and contribute to professional development Operational Excellence Track delivery metrics and report status to internal stakeholders Drive process improvements across delivery workflows Ensure documentation standards and governance requirements are met Contribute to best practices and reusable frameworks Required Experience/Skills Strong decision‑making skills Strong time‑management skills Ability to multi-task and shift to customer needs Ability to explain technical concepts to non‑technical stakeholders Ability to explain business process rules, government regulations, and government accounting to developers Strong Microsoft PowerPoint, Word, Excel, Outlook, Teams skills Experience in customer‑facing roles Excellent problem‑solving skills Agile practices (Scrums, Sprints, Stories, etc.) Knowledge of Software Development Life Cycle Desired Experience/Skills Experience leading teams of developers MS/MA in business, technical or related field with 10 years or greater of DoW Experience, especially in Software Development/Sustainment Experience with Appian or any SaaS Product Experience with Jira Knowledge of Government Acquisition Process Knowledge of Government Accounting and Financial Management Knowledge of Government Human Resource Management Education Requirements 10+ years of related experience with a master's degree or 15+ years of related experience with a bachelor's degree in business, technical, or related field. Security Requirements Candidates for this position must have a minimum of an Active Secret Security Clearance. Additional Information Health Dental Vision Group Life Insurance/Long Term Disability/Short Term Disability Retirement/401(k) Flexible Leave Policy MDW Associates, LLC (“MDW”) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial‑minded persons. Our applicants and employees are protected from discrimination as required by Federal law. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr MDW Associates, LLC