Part-Time Customer Service Rep

$20 per hour

Kelly Hill Shelter Insurance Agency

Job Description

At Shelter Insurance , our work is about protecting families, businesses, and the people who depend on them. Guided by integrity, faith, and exceptional service, our agency has built a welcoming, family-oriented culture where employees support one another and take pride in helping clients make informed decisions. If you're looking for a flexible part-time opportunity with a team that values relationships, professionalism, and community, we'd love to meet you.

We're seeking a Part-Time Customer Service Representative to provide outstanding support to our clients while helping keep our office running smoothly. This role is ideal for someone who enjoys building relationships, staying organized, and delivering exceptional customer service in a collaborative environment. You'll get hands-on training, bonus opportunities, and room to grow into future full-time or sales positions.

Base salary starts at $20.00 per hour with bonus opportunities on top
Flexible Schedule (24-30 Hours per Week)
Mon-Fri Schedule with evenings & weekends off
Advancement Opportunities
Active Community Involvement
Life Insurance

If you're ready to join a supportive team that values your contributions, apply today!

Benefits

Hourly Base Salary + Bonus Opportunities

Flexible Schedule

Life Insurance

Hands on Training

Mon-Fri Schedule

Bonus Opportunities

Advancement Opportunities

Professional Work Environment

Active Community Involvement

Responsibilities

Answer incoming calls and assist clients with professionalism and care
Schedule and confirm insurance policy review appointments
Conduct outbound calls regarding late payments and account follow-ups
Process customer payments and provide basic account assistance
Maintain accurate client records and update agency systems
Support client retention through outreach, thank-you notes, and birthday cards

Requirements

Prior customer service experience
Active Insurance Licenses preferred, or must be willing to obtain within 90 days of start date
Friendly, professional, and welcoming phone demeanor
Strong communication and organizational skills
Ability to multitask and maintain accuracy
Basic computer proficiency and willingness to learn agency software
Positive, dependable team player with a customer-first mindset

Apply

Vacancy posted 8 days ago

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