Customer Outreach Specialist

Job Description

Job Description

Customer Outreach Specialist

Position Summary

The Customer Outreach Specialist serves as a key liaison between property owners, stakeholders, and project teams, supporting right-of-way and real estate acquisition activities on behalf of the company's clients. This role is responsible for conducting property ownership research, assisting with land and right-of-way negotiations, maintaining accurate records, and fostering positive relationships with property owners and other stakeholders. The ideal candidate is customer-focused, detail-oriented, and possesses strong communication and organizational skills.

Essential Duties and Responsibilities

• Perform entry-level right-of-way and real estate-related activities in support of client projects.
• Assist with negotiating favorable terms for land acquisition, right-of-way agreements, easements, leases, permits, licenses, and other property-related agreements.
• Identify property ownership through public records research and other available resources.
• Research, review, and analyze land title information of lesser complexity and identify potential title defects.
• Under general supervision, negotiate the acquisition of right-of-way, easements, and other property interests on behalf of clients.
• Review, prepare, analyze, and interpret land and right-of-way-related agreements, deeds, easements, leases, permits, and licenses.
• Communicate with property owners, legal representatives, businesses, universities, utilities, and other stakeholders regarding project impacts and property-related matters.
• Maintain accurate and current records of outreach efforts, contact attempts, negotiations, and parcel-related information within company databases.
• Utilize mapping, geographic information systems, and property data tools to support project activities.
• Attend team meetings, project briefings, training sessions, and client meetings as required.
• Support project teams in meeting schedules, client expectations, and project objectives.

Success Metrics and Competencies

• Demonstrates a strong sense of urgency and responsiveness when addressing constituent and stakeholder inquiries.
• Exhibits excellent verbal and written communication skills.
• Maintains a high level of professionalism, accuracy, and attention to detail.
• Demonstrates strong customer service, marketing, and business development skills.
• Promotes the company’s reputation through quality work and positive stakeholder interactions.
• Contributes to company growth, profitability, and client satisfaction.
• Builds and maintains effective working relationships with internal teams, leadership, clients, and external stakeholders.
• Collaborates effectively with colleagues and project partners.
• Successfully manages multiple priorities and time-sensitive assignments while meeting deadlines.

Qualifications

Education and Experience

• High School Diploma or GED required; relevant experience may be considered in lieu of formal education.
• Minimum of one (1) year of customer service, outreach, public relations, real estate, or related experience preferred.
• Entry-level candidates are encouraged to apply.
• Previous right-of-way, real estate, title research, land acquisition, utility, or related experience is a plus.

Knowledge, Skills, and Abilities

• Ability to communicate effectively and negotiate with property owners and stakeholders regarding property impacts and project-related changes.
• Ability to obtain a professional real estate license in the applicable state within ninety (90) days of hire.
• Ability to obtain and maintain Notary Public designation.
• Proficiency with Microsoft Office Suite and data management software.
• Working knowledge of Google Earth, ArcGIS, mapping applications, and property research tools preferred.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to travel up to 50% during peak project periods.
• Must possess a valid driver's license and maintain a satisfactory driving record in accordance with company standards.

Working Conditions

• Combination of office, remote, and field work environments.
• Frequent interaction with property owners and stakeholders in person, by phone, and through written correspondence.
• Travel required based on project demands and client needs.
• Occasional evening or extended hours may be necessary to meet project schedules.