(Test) Customer Account Representative

Job Description

Job Description

Delivery/Collection Specialist

Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! This is an entry-level position with a focus on advancement and training for future management positions! Oh, and we are hiring immediately! We are looking for people like you to add to the success of our company. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.

Things you can look forward to here at Rent a Center

• $17.50- $20.00 an hour
• Monthly profit-sharing bonus potential
• We want fast trackers with a Path to Promotion to Management
• Being recognized for performance by teammates and Management on our Rewards Platform - with the ability to redeem prizes (gift cards, swag, etc.)

Our coworkers also enjoy a total rewards package that pays for performance and includes:

• 5-day workweek with every Sunday off
• Paid sick, personal, vacation and holidays
• Employee purchase plan
• 401(k) Retirement Savings Plan
• A comprehensive benefits package that includes medical, dental, vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term, and long-term disability.

As a Delivery/Collection Specialist, you would be responsible for:

• Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items.
• Safe operation and cleanliness/organization of the company vehicle
• Protecting product with blankets and straps
• Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
• Collect customer payments and meet daily/weekly collection standards
• Building and staging inventory. Regular lifting of heavy items 25+ pounds
• Refurbishing merchandise
• Assist with store sales functions
• Other duties as needed in the store and assigned by store manager

Qualifications

• Must be at least 18 years of age
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills
• Valid state driver’s license and good driving record for a minimum of 1 year
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Must pass a background check, drug screening, and motor vehicle records check