Client Success Manager

Location: Cheshire, CT
Employment Type: Full-time
Reports To: Director of Client Success
Salary Range: $75,000-$85,000 annually

About Pepperland Marketing

Pepperland Marketing is an education-focused digital marketing agency serving colleges, universities, and independent schools. We help institutions attract and engage prospective students and families through enrollment strategy, content, search, paid media, websites, HubSpot, marketing automation, and analytics.

Role Overview

The Client Success Manager owns the day-to-day relationship and overall health of an assigned client portfolio. You'll connect client priorities with the work of our Strategists and Specialists, keeping clients informed, expectations aligned, risks visible, and work moving forward. This role calls for strong judgment, marketing fluency, organization, and reliable follow-through.

Key Responsibilities

• Build trusted client relationships and develop a strong understanding of each institution's goals, stakeholders, priorities, and measures of success.
• Translate client conversations and strategic direction into clear plans, owners, deadlines, and next steps.
• Coordinate work across Strategists and Specialists, making sure the team has the context it needs and that commitments do not fall through the cracks.
• Lead recurring client meetings and coordinate reporting so clients understand progress, results, priorities, and next steps.
• Identify delivery risks, scope concerns, dissatisfaction, and blockers early, and help resolve or escalate them appropriately.
• Support onboarding, renewals, account transitions, and appropriate opportunities for expanded support.
• Maintain accurate account and project information and contribute to a consistent, dependable client experience.

Qualifications

• At least three years of relevant experience in client services, account management, customer success, or project delivery, including direct responsibility for client relationships.
• Experience managing multiple client relationships or complex projects with strong organization and attention to detail.
• Excellent written and verbal communication, confidence leading meetings, and sound judgment when priorities or expectations conflict.
• Working knowledge of digital marketing, including content, SEO, paid media, websites, CRM, marketing automation, and analytics. Deep execution expertise in every discipline is not required.
• Comfort with performance data and common project-management, CRM, and reporting platforms. Agency, education-sector, and hands-on HubSpot experience are especially relevant.

Location and Work Environment

This is a full-time, in-office position based in our Cheshire, Connecticut office. Once established in the role, team members may be eligible for a hybrid work arrangement based on the needs of the role and team. Occasional travel to client locations may also be required.

Compensation

Salary range: $75,000-$85,000 annually, based on experience and qualifications. The position offers additional compensation growth potential as an employee develops in the role.

Benefits

• Work/Life Balance: Flexible scheduling options that support employees in balancing work and personal responsibilities.
• Healthcare: Medical, dental, and vision insurance.
• Time Off: Paid time off, including vacation, sick leave, bereavement leave, and company holidays.
• Family Focus: Parental leave and schedule flexibility for new parents and families.
• Peppergear: Equipment you need to get the job done. Swag, too.
• SIMPLE IRA: Contribution option with company matching after one year.
• Team Fun: Regularly scheduled events, meetups, and retreats throughout the year.
• Keep Learning: We invest in continued learning and development to help you expand your skills and grow your career.

Pepperland Marketing is an equal-opportunity employer committed to fostering a diverse and inclusive workplace.