CUSTOMER SERVICE REP

Customer Service Representative Position Title: Customer Service Representative Department: Sales Accountable to: Customer Service Supervisor Primary Objective: To provide value-added customer service which results in consistent and ongoing account satisfaction and goodwill between Pexco and assigned accounts. Essential Duties and Responsibilities: Provide consistent customer contact with emphasis on maintaining and improving relationships with assigned accounts. Manage incoming sales calls on a professional level relating to potential new applications and current company capabilities. Coordinate all data needed to process customer orders. Monitor production schedule daily on assigned accounts to provide customers accurate order status information. Inform company management of critical deadlines, customer requests, quality issues and all other significant information through written and/or verbal communication in a competent and reliable manner. Coordinate the processing of all part and order changes to ensure customer and Pexco requirements are accurately met by maintaining and updating production records, extrusion and fabrication order packets, product specification sheets, and all other documents involved. Initiate and track quotes and die orders in a manner beneficial to customer requirements in line with Pexco standards. Monitor current payment trends, make recommendations to the credit manager on specific accounts, and provide assistance in collecting delinquent bills through purchasing contacts after Accounting has exhausted all avenues with Accounts Payable. Coordinate the shipping process to ensure accuracy and meet the customers' deadlines. Coordinate invoicing and crediting of shipments within established time frames, providing timely and accurate payments to Pexco. Authorize return of discrepant products and payment of freight bills for customer returns as allowed by Pexco policy or as approved by Management. Ability to provide the expected level of service to assigned accounts with minimum supervision. Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward Pexco. Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and informing the supervisor or other management personnel. Ability to develop and maintain working relationships which contribute to a productive results-oriented climate. Process sample requests. Performs other accountabilities as apparent or assigned. Responsibility for Work of Others: None Qualifications: High school diploma required. Minimum of 2 years work experience in a manufacturing/customer service setting preferred Excellent English communication skills, both verbal and written. Ability to quickly grasp and execute duties with minimal verbal instruction. Good mathematical skills required. Computer literacy required. On an occasional basis, must be able to work overtime (paid), perhaps with short notice. Physical Demands: Regularly required to sit, stand, walk, and move about the facility. Occasionally required to bend and stoop. Work Environment: Works in an office and manufacturing environment. Occasionally exposed to dust, odors, fumes and noise. Compensation: $27 per hour Schedule: Monday-Friday Company Overview: Pexco, LLC Pexco is a leading component supplier across a variety of industrial end markets and applications with production facilities in the US, Mexico, and Canada. The Company is primarily engaged in designing and manufacturing not only extruded plastic (commodity to high-performance) tubes and profiles through an expansive twelve-site footprint but also specializes in the injection molding of high-performance polymer parts. In addition, Pexco offers a wide range of differentiated, value-added services, including design, prototyping, die building, sub-assembly, fabrication and supply chain management. Moreover, Pexco has developed deep expertise in processing PTFE rod, tube, sheet, tape, and pipe, as well as in rubber extrusion serving the RV and other industries. Pexco's innovative products are utilized in fluid handling, electrical insulation, traffic safety, infrastructure, and lighting applications across aerospace & defense, medical, electronics & semiconductors, mobility, environmental testing, pharmaceuticals, food & beverage, and other high-growth end-markets. The Company sells directly to more than 2,000 customers, including OEMs and end-users, as well as through distribution in certain markets. Pexco has built an industry-leading reputation through its focus on short-run products with rapid turnarounds, tight tolerances, material science expertise, and a high degree of operational complexity. The company has a proven track record of growing its core segments and entering attractive new verticals over time to gain an increased share of a $10 billion total addressable market. Pexco's strategy is to consistently deliver compelling customer value within both our core and strategic market segments. Continuous improvement and ease of doing business (internal and external), remain a consistent operating theme for Pexco. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.