Intraday WFM Specialist: Real-Time & Scheduling
NYU Langone Florida
NYU Langone Florida is hiring a WFM Real Time Associate to support intraday staffing and real-time decision making. You will help ensure the right number of agents are on duty to meet forecasted call volumes and service levels. Responsibilities include producing same-day resourcing plans, monitoring queues, updating schedules, and collaborating with Workforce Analysts to identify opportunities for efficiency and productivity improvements. Strong Excel and communication skills are essential. #J-18808-Ljbffr NYU Langone Florida
Vacancy posted 2 days ago
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