Customer Tech Analyst II (SAP IS-U)

Position: Customer Tech Analyst II
Location: Remote
Duration: 12 months
Job ID: 180380

Job Overview:
The Customer Tech Analyst II will play a key role in a large-scale digital transformation initiative, working closely with technical developers, solution architects, and business stakeholders to design, implement, and support technology solutions that align with organizational objectives. This role focuses on translating business needs into clear technical specifications, supporting application releases and changes, and ensuring that systems are performant, secure, and aligned with current technology trends. The position requires a self-starter who can operate effectively in a dynamic, fast-paced environment with minimal supervision while maintaining strong communication and collaboration across cross-functional teams.

Responsibilities:

• Coordinate and assist the development team with application support activities, including quarterly releases, defect resolution, and change management processes.
• Collaborate across cross-functional domains such as Cloud, Infrastructure, and Security to ensure appropriate engagement of the development team when architecting, building, and supporting application architecture and integrations.
• Develop, analyze, and amend technical specifications for delivery to the development team, ensuring clarity, completeness, and alignment with business requirements.
• Document the integration of multiple systems, including both new and legacy applications, while reconciling the needs and constraints of other cross-functional teams or product portfolios.
• Communicate regularly with stakeholders to understand, refine, and validate functional and non-functional requirements.
• Define, develop, and review technical specifications, technical flows, and related documentation to support solution delivery.
• Collaborate with peers and technical teams to troubleshoot and resolve issues, remove roadblocks, and ensure high levels of system performance and security.
• Stay current with technology trends, tools, and best practices, and provide recommendations on new tools or approaches that can enhance solutions and processes.
• Support continuous improvement efforts in application support, release management, and requirements management practices.
• Ensure that all work is performed in a professional, office/home-based environment with no driving or field work responsibilities beyond normal commuting.

Qualifications:

• BS/BA in Computer Science, Engineering, or a related field.
• 5+ years of related work experience as an IT Systems Analyst, Product Analyst, Business Analyst, or in a similar technical/functional role.
• Recent hands-on experience with SAP IS-U, including working with related processes and configurations.
• Experience working in a solution delivery environment, supporting full lifecycle activities from requirements through implementation and support.
• Ability to quickly learn and understand accompanying business logic in order to translate business requirements into detailed technical specifications and help business counterparts identify optimal solutions.
• Strong relationship management and collaboration skills, with demonstrated success working on cross-functional teams that include business, development, infrastructure, and security stakeholders.
• Excellent verbal and written communication skills, including the ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong analytical and problem-solving aptitude, with the ability to diagnose issues, identify root causes, and propose effective solutions.
• Familiarity with Azure DevOps or Jira work management tools for tracking requirements, user stories, tasks, and defects.
• Proficiency in creating technical design documents, technical flows, sequence diagrams, and related artifacts using tools such as Visio, Lucidchart, or similar diagramming applications.
• Preferred: Prior experience in the Electric and/or Gas Utilities industry.
• Preferred: Experience working with large, complex enterprise systems and integrations.
• Preferred: Familiarity with programming languages such as C#, Java, VB, and SQL.
• Preferred: Knowledge of databases, system security principles, and troubleshooting methodologies.
• Ability to work effectively in a dynamic, fast-paced environment and deliver results with minimal supervision.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $60 - $65/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at Show phone number. To report any concerns, please email us at View email address on jobs.pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

#LI-PS4