Pei Wei Asian Diner, LLC-Front of House Team Member

Front of House Team Member (Cashier)

The Front of House Team Member (Cashier) is responsible for creating a welcoming guest experience by greeting guests, accurately entering and processing orders, handling payments, packaging takeout orders, and maintaining clean, organized guest-facing areas. This position supports Pei Wei Asian Kitchen standards for hospitality, speed, accuracy, cleanliness, and quality service while working collaboratively with team members and management.

Guest Service and Order Support

• Greet and welcome guests in a timely, friendly, and professional manner.
• Assist guests with menu questions, ordering options, spice levels, and basic product information.
• Accurately take and enter dine-in, takeout, phone, and online orders into the POS system.
• Confirm order details to help ensure accuracy and guest satisfaction.
• Package takeout orders according to company standards and ensure orders are complete before handoff.

Cash Handling and POS Operations

• Process guest transactions accurately using the POS system.
• Accept approved forms of payment, including cash, credit cards, and other company-authorized payment methods.
• Make correct change and follow company cash handling procedures.
• Maintain accuracy when processing discounts, promotions, refunds, or adjustments as authorized.
• Protect company assets by following loss prevention, register, and payment processing procedures.

Dining Area and Front of House Cleanliness

• Maintain cleanliness and organization of the front counter, beverage station, dining area, restrooms, and other assigned guest areas.
• Clean, sanitize, and stock work areas throughout the shift.
• Monitor guest-facing areas and address cleanliness or supply needs promptly.
• Follow opening, shift, and closing procedures as assigned.
• Dispose of trash and maintain a safe, clean, and welcoming restaurant environment.

Teamwork and Restaurant Operations

• Work cooperatively with back-of-house and front-of-house team members to support smooth restaurant operations.
• Communicate guest needs, order issues, supply needs, or operational concerns to management promptly.
• Follow company policies, dress code, safety guidelines, and operational procedures.
• Support other restaurant duties as assigned based on business needs.
• Maintain a professional, respectful, and guest-focused attitude during all interactions.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Previous cashier, customer service, restaurant, or POS experience preferred.
• Ability to speak clearly and listen attentively to guests, employees, and management.
• Basic math skills and ability to process payments accurately.
• Ability to work calmly and effectively under pressure in a fast-paced restaurant environment.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Commitment to integrity, honesty, accountability, quality service, and guest satisfaction.

Knowledge, Skills, and Abilities

• Knowledge of basic POS system operations and cash handling procedures.
• Ability to learn restaurant menu items, ingredients, ordering options, and guest service standards.
• Ability to communicate menu information clearly and professionally.
• Ability to multitask while maintaining accuracy, speed, and attention to detail.
• Ability to follow written and verbal instructions.
• Ability to maintain clean, stocked, and organized work areas.
• Understanding of food allergy awareness and the importance of communicating guest needs accurately.

Core Competencies

• Accountability
• Accuracy
• Adaptability
• Communication
• Dependability
• Guest service orientation
• Integrity
• Teamwork
• Time management
• Quality focus

Food Safety and Sanitation

• Follow company food safety, sanitation, and personal hygiene standards.
• Use proper cleaning and sanitizing procedures for guest-facing and assigned work areas.
• Follow illness reporting and handwashing requirements.
• Communicate guest allergy or special request information accurately to appropriate team members.
• Report food safety concerns, injuries, accidents, or unsafe conditions to management immediately.

Physical Requirements

• Stand and walk for extended periods during the scheduled shift.
• Frequently use hands, fingers, arms, and legs to operate POS systems, package orders, stock supplies, clean work areas, and support restaurant tasks.
• Occasionally bend, reach, twist, lift, carry, push, or pull restaurant supplies and materials.
• Work safely around warm to extremely warm kitchen areas and other restaurant conditions.
• Maintain visual and auditory awareness necessary to communicate with guests and team members and safely perform job duties.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Working Conditions

• Work is performed in a fast-paced restaurant environment, including front counter, dining room, restroom, and kitchen-adjacent areas.
• Exposure may include varying temperatures, guest traffic, noise, cleaning products, wet floors, and warm kitchen areas.
• Work schedules may include mornings, evenings, weekends, holidays, and varying shifts based on business needs.
• Employees may be required to work overtime as permitted by business needs and applicable law.

Labor Law Compliance

• This position is classified as non-exempt and should be administered in accordance with applicable federal, state, and local wage and hour requirements.
• Employees should be provided meal and rest periods in accordance with applicable law and company policy.
• Employees under age 18 may be subject to restrictions regarding work hours, certain equipment operation, and assigned duties as required by applicable federal and state child labor laws.
• This position should be administered consistently with applicable equal employment opportunity, workplace safety, earned sick and safe time, anti-retaliation, and reasonable accommodation requirements.

Equal Employment Opportunity Statement

• Pei Wei Asian Kitchen is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, national origin, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable federal, state, or local law.
• The Company provides reasonable accommodations to qualified individuals with disabilities to perform essential job functions.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify job duties as business needs require and in accordance with applicable law.