Manager, Cloud Infrastructure

Who We Are

Neighborly Software is a dynamic and rapidly growing software company dedicated to innovation and excellence. Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA, we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. We were recently voted as one of the "Best And Brightest Companies to work for". Our office is located in the amazing Atlanta Tech Village.

Our team consists of creative, motivated, and talented individuals passionate about solving complex problems and delivering innovative solutions. We value versatility, leadership, and a commitment to excellence in all aspects of our work.

Join us in building and optimizing the cloud infrastructure that powers our SaaS products and supports our growing customer base!

Who We Are Looking For

Position: Manager – Cloud Infrastructure

We are seeking an experienced Manager - Cloud Infrastructure to lead the team responsible for the architecture, design, implementation, and operational support of our cloud infrastructure. In this leadership role, you will guide a group of cloud and DevOps engineers as a Subject Matter Expert (SME) in delivering next-generation technology solutions that ensure reliable access to our SaaS web applications. You will balance hands-on technical depth with people leadership and strategic thinking—driving best practices in design, implementation, security, performance, and cost efficiency while growing the engineers on your team.

This role requires a balance of cloud infrastructure expertise, hands-on Azure experience, and the leadership ability to manage people, vendors, priorities, and budgets. This role requires 75% as a hands-on contributor and 25% team management.

What You Will Be Doing

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and grow a team of cloud and DevOps engineers, managing day-to-day priorities, performance, and professional development
• Manage vendor partnerships and external service providers, and coordinate 2–3 resources within the DevOps and IT Support team
• Research and present innovative cloud, operations, and architecture ideas to accelerate delivery of our solutions
• Lead implementation of DevOps best practices including cloud engineering, infrastructure deployment, and integrated CI/CD pipelines
• Collaborate with business stakeholders, engineering, and security teams to align infrastructure strategy with business goals
• Own the infrastructure roadmap, capacity planning, and operational budgeting

Strategy & Architecture

• Develop and maintain a cloud strategy aligned with business goals and objectives
• Ensure the scalability, security, and reliability of cloud services on Microsoft Azure
• Establish and enforce cloud best practices, standards, and frameworks built on cloud-native technologies
• Evaluate emerging Azure technologies and services to keep our organization at the forefront of innovation
• Provide detailed guidance on Cloud-Infrastructure/Networking concepts and configurations (App Services, Function Apps, APIM, Traffic Manager, VNET, NAT Gateway, Private Endpoints, etc.)

Implementation & Operations

• Oversee infrastructure as code (IaC) using Terraform, Bicep, PowerShell, and Azure-specific tools
• Create and maintain a variety of environments from development to production
• Oversee the development and maintenance of CI/CD pipelines within Azure DevOps
• Administer CI/CD tooling such as Azure Repos/Git, Azure DevOps, Snyk, and SonarCloud
• Implement monitoring solutions to collect metrics and logs and create dashboards that improve observability (AppInsights, Azure Monitor, etc.)

Security & Compliance

• Implement zero-trust security models with least-privilege access, encryption, and threat protection
• Ensure compliance with security and governance policies and guide compliance efforts with industry standards (SOC 2, NIST)

Performance & Cost Optimization

• Optimize cloud performance, availability, and reliability using Microsoft and 3rd-party tools
• Implement cost control mechanisms including reserved instances, savings plans, and auto-scaling
• Drive cloud financial governance (FinOps) through usage analysis and budget management
• Monitor and optimize cloud resource utilization

Support & Documentation

• Provide operational support and Priority 1 escalation, and oversee the on-call rotation
• Troubleshoot web-based SaaS platforms using cloud services
• Maintain comprehensive documentation of cloud architecture and procedures

Who You Are And What You Bring to The Table

Qualifications:

• 8+ years of experience in cloud infrastructure, DevOps, or related engineering, including 2+ years in a leadership or people-management capacity
• 3+ years of recent, hands-on experience with Microsoft Azure cloud services
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Proven experience with infrastructure as code using Terraform and PowerShell
• Strong knowledge of Microsoft Azure cloud networking, security principles, and best practices
• Experience with CI/CD pipelines and DevSecOps practices
• Experience implementing monitoring solutions (AppInsights, Azure Monitor, 3rd-party)
• Knowledge of system design for highly available cloud services
• Strong leadership, problem-solving, and communication skills

Preferred Qualifications:

• Certifications for Microsoft Azure
• Prior experience managing or mentoring an engineering team
• Experience working with monitoring tools such as Prometheus, Grafana, New Relic, App Insights, etc.

Neighborly Software is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Neighborly Software maintains a drug-free workplace.