Client Service Representative - Flower Mound, TX

Client Service Representative

Cross Timbers Animal Medical Center is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative (CSR) Status: Full-time Salary: $17.00 - $20.00 based on experience Schedule: Flexible 4-day work week with rotating Saturday shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Love helping people, connecting with animals, and making busy days run a little more smoothly? We'd love to meet you.

Cross Timbers Animal Medical Center is looking for a friendly, dependable, and compassionate Client Service Representative to join our team. Our CSRs are the welcoming faces and voices of our hospital, helping create a positive experience from the moment a client calls or walks through the door.

At Cross Timbers, veterinary care is about more than appointments. It's about building lasting relationships with pets, their families, and our community. You'll play an important role in keeping those relationships strong while helping our doctors, technicians, and support staff provide exceptional care.

We're also a unique, multi-species hospital caring for dogs, cats, small mammals, reptiles, amphibians, birds, and other select exotic pets. If you love variety, enjoy learning, and don't mind that your next visitor may have fur, feathers, or scales, you'll fit right in.

Cross Timbers is proud to be a Fear Free Certified hospital. We're committed to reducing fear, anxiety, and stress while creating more positive experiences for patients and their families. We'll provide the training and support you need to understand Fear Free principles and incorporate them into your daily work.

Why Our Client Service Representatives Love It Here

• Close-knit hospital culture backed by the support of the Vetcor network
• Opportunities to interact with dogs, cats, birds, reptiles, small mammals, and other exotic pets
• Fear Free Certified environment focused on creating positive patient and client experiences
• Supportive teammates who genuinely care about one another
• Training and mentorship to help you grow within veterinary medicine
• A workplace where kindness, communication, and teamwork come first
• Meaningful work helping pets and the people who love them

What Our Client Service Representatives Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming calls and assist clients with questions and concerns
• Schedule appointments and help coordinate patient care
• Check clients in and out while maintaining an efficient front-desk workflow
• Process payments and clearly explain invoices and hospital policies
• Maintain accurate client and patient records
• Communicate appointment details, messages, and updates to the appropriate team members
• Work closely with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help create a calm, welcoming environment for pets of all species
• Apply Fear Free principles during client and patient interactions
• Assist teammates and jump in where needed during busy periods

What Our Client Service Representatives Bring

• Strong customer service and communication skills
• Genuine enjoyment of helping people and working around animals
• Ability to remain calm, friendly, and organized in a busy environment
• Strong attention to detail and ability to manage multiple priorities
• Dependability, professionalism, and a positive attitude
• Confidence using computers and willingness to learn new software
• Team-first mindset and willingness to help wherever needed
• Interest in learning about veterinary medicine and different animal species
• Previous veterinary or medical reception experience is preferred, but we're happy to train the right motivated candidate

The Extras You'll Actually Feel

• A team that appreciates your contribution and supports your success
• Opportunities to learn about a wide variety of animal species
• Training in Fear Free principles and client communication
• Professional development and room to grow within the veterinary field
• A welcoming culture where questions are encouraged
• Meaningful relationships with clients, patients, and coworkers
• A workplace where every day brings something different

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a client service role where you can build meaningful relationships, keep learning, and work with a team that truly cares about its patients and one another, we'd love to hear from you.

Apply today and discover why Cross Timbers Animal Medical Center is such a rewarding place to build your veterinary career!

Diversity, equity, inclusion, and belonging are core values at Cross Timbers Animal Medical Center and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.

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