Vice President of Operations

Job Type


Full-time

Description

We are seeking an experienced, results-driven Vice President of Operations (VPO) to lead and strengthen operations across our Home Care, Home Healthcare, and Infusion Services divisions. This executive leader will oversee day-to-day operations across multiple regions, ensuring reliable service delivery, effective staffing, exceptional client and patient experiences, operational accountability, and strong financial performance.

The VPO will translate organizational strategy into measurable results by strengthening processes, developing leaders, improving performance, and building scalable operational systems. Working closely with the CEO, CFO, COO, and clinical leadership, this individual will support sustainable growth, financial performance, quality, regulatory compliance, and operational readiness.

The ideal candidate combines strategic thinking with hands-on operational leadership and understands how to balance workforce capacity, service quality, financial performance, and the distinct needs of multiple healthcare service lines. The VPO provides operational oversight while clinical assessments, treatment decisions, and professional supervision remain the responsibility of qualified, licensed personnel.

Our culture is rooted in compassion, dignity, and individualized care. We are committed to empowering individuals of all ages and abilities to maintain independence and well-being in the comfort of their own homes. Through thoughtful caregiver matching, ongoing training, and a person-centered approach, we strive to make a meaningful difference in the lives of our clients, their families, and our community.


Benefits include Health, Dental, Vision and Life insurance options, 401K with match, Referral bonuses, Paid Time Off, Reimbursements, Tuition Assistance and more.


Key Responsibilities
Operational Leadership and Performance

• Lead daily operations across Home Care, Home Healthcare, and Infusion Services, establishing clear expectations, leadership accountability, and performance standards.
• Standardize workflows while accommodating service-line-specific operational and regulatory requirements.
• Identify operational barriers, implement solutions, and drive measurable improvements across regions and locations.
• Establish and monitor key performance indicators (KPIs), dashboards, and corrective action plans.

Service Delivery and Client Experience

• Oversee referral intake, scheduling, staffing, authorizations, and timely service initiation.
• Monitor service reliability, missed visits, delayed starts of care, client and patient satisfaction, complaints, and retention.
• Ensure timely resolution of concerns and coordinate care transitions and changing service needs with clinical leadership.
• Strengthen referral relationships through responsive intake, dependable service delivery, and effective communication.

Workforce and Leadership Development

• Align staffing capacity, qualifications, and competencies with service demand in partnership with clinical leadership.
• Maintain reliable coverage and escalation procedures for staffing shortages, call-offs, after-hours needs, and service interruptions.
• Partner with Human Resources on recruitment, onboarding, retention, training, employee relations, leadership development, and succession planning.
• Develop strong operational leaders who promote accountability, consistency, and continuous improvement.

Documentation, Billing, and Revenue Cycle

• Oversee timely scheduling, payer authorization tracking, electronic visit verification (EVV), and documentation completion, as applicable.
• Address scheduling errors, missed punches, red shifts, authorization gaps, and documentation deficiencies within established deadlines.
• Partner with clinical, Billing, and Finance teams to improve billing and payroll accuracy, claims readiness, and operational efficiency.
• Reduce preventable revenue loss associated with unfilled authorized hours, missed visits, incomplete records, and operational errors.

Financial Management and Strategic Growth

• Partner with the CFO to develop and manage regional and service-line budgets.
• Monitor labor costs, overtime, productivity, utilization, budget performance, and profitability; implement corrective action when targets are not met.
• Provide executive leadership with regular updates on performance, risks, resource needs, and progress toward organizational goals.
• Translate growth strategies into operational plans and develop scalable processes that support expansion, acquisitions, and business integration.

Quality, Compliance, and Risk Management

• Partner with Compliance, Human Resources, and clinical leadership to implement operational policies and applicable requirements.
• Ensure timely reporting and escalation of incidents, safety concerns, and suspected abuse or neglect.
• Support quality improvement, audits, accreditation, operational reviews, and corrective action plans.
• Maintain accurate records, protect confidential information, and ensure timely resolution of identified risks and performance concerns.

Success will be measured against established, service-line-specific targets, including:

• Service Delivery: Authorized hours fulfilled, scheduled visits completed, timely starts of care, missed visits, and staffing coverage.
• Workforce and Client Experience: Employee retention, workforce productivity, client and patient satisfaction, complaint resolution, and service retention.
• Financial Performance: Budget adherence, labor costs, overtime, utilization, profitability, billing and payroll accuracy, and preventable revenue loss.
• Operational Excellence and Compliance: Timely resolution of EVV exceptions, authorization gaps, scheduling and documentation errors, quality outcomes, regulatory compliance, and corrective actions.
• Growth and Capacity: Service capacity, regional and service-line performance, and progress toward growth objective

Requirements

Qualifications and Experience

• Bachelor's degree in business administration, healthcare administration, or a related field preferred; equivalent leadership experience will be considered.
• At least five years of progressive leadership experience in healthcare operations, Home Care, Home Healthcare, Infusion Services, or a comparable environment.
• Demonstrated success managing multiple locations, service lines, leaders, or geographically distributed teams.
• Proven ability to improve staffing, service delivery, operational accountability, and financial performance.
• Working knowledge of payer authorizations, scheduling, documentation, EVV, and revenue cycle processes, as applicable.
• Ability to interpret budgets, KPIs, and performance reports and translate findings into measurable operational improvements.
• Experience partnering with licensed clinical leaders on operational, quality, and compliance initiatives.
• Strong leadership, communication, coaching, organizational, and problem-solving skills, with a commitment to high-quality service for clients, patients, employees, and other stakeholders.
• Experience with Well Sky or comparable healthcare software preferred.
• Willingness to travel regularly between service locations (approximately 20-25%) and respond to escalated operational issues outside normal business hours.

Preferred Qualifications

• Master's degree in business administration, healthcare administration, or a related field.
• Experience supporting acquisitions, business integration, and organizational growth.
• Understanding of the distinct operational and regulatory requirements of Home Care, Home Healthcare, and Infusion Services.

Caring for People Services® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CFPS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CFPS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CFPS employees to perform their job duties may result in discipline up to and including discharge. CFPS and individual franchises are independently owned and operated.