Field Services Engineer

Our client is seeking an experienced Field Service Engineer to join their growing technical team. This is an exciting opportunity for engineers at all levels — whether you are early in your career or bring substantial field experience, you will be given the appropriate challenge and support to thrive. You will take ownership of post-sales technical support across a portfolio of CNC machining equipment, working directly with end-user clients to ensure their machinery operates at peak performance. Key Responsibilities Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals. Plan and coordinate service activities — investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties. Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin. Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions. Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities. Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions. Candidate Requirements Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience). Minimum of 2 years' experience within a machine tool environment. Working knowledge of Fanuc machines and CNC control systems. Understanding of PLC systems and schematics. Ability to operate a forklift truck and manual lifting equipment. #J-18808-Ljbffr