Business Relations Representative - Hybrid

Job Description

Job Description

Join a Trusted Brand. Build Meaningful Business Relationships. Earn Without Limits.

Are you a motivated sales professional who thrives on connecting with people, building relationships, and achieving results? Do you want to represent an organization that has been trusted by consumers and businesses for more than a century?

The Better Business Bureau (BBB) is looking for a dynamic Business Relations Representative to help expand our network of Accredited Businesses. In this role, you'll introduce small and mid-sized businesses to the value, credibility, and competitive advantage that BBB Accreditation provides.

You'll have the support you need to succeed, including qualified leads, a proven sales process, comprehensive training, and ongoing coaching. Most importantly, you'll enjoy an uncapped commission structure, giving you the opportunity to directly control your earning potential. If you're driven, resilient, and energized by helping businesses grow while advancing marketplace trust, we'd love to hear from you.

KEY RESPONSIBILITIES:

• Proactively identify and engage potential clients through research, outreach, and follow-up strategies.
• Initiate contact with potential clients through calling and utilizing a script to identify needs, present BBB Accreditation benefits and generate new business opportunities.
• Lead prospects through the final stages of the sales process by negotiating terms, addressing objections, and securing agreements to close deals and meet or exceed sales targets.
• Consistently meet or exceed established performance metrics and sales targets by maintaining high levels of productivity, accuracy, and client engagement.
• Regularly track and document sales activities, performance metrics, and outcomes to provide accurate and timely reports on sales progress, pipeline status, and results to management.

QUALIFICATIONS:

Required:

• Possess a strong work ethic, professionalism, and high moral character, with a proven ability to take initiative, stay accountable, and act with integrity in all business dealings.
• Open to feedback with a willingness to learn, adapt, and apply coaching to continuously improve performance and skills.
• Clear, professional phone presence with excellent verbal communication skills and strong phone etiquette to create a positive impression and engage effectively with clients.
• Maintains a high level of professionalism and discretion, handling sensitive information with confidentiality and integrity at all times.
• Highly motivated with a strong drive to achieve goals, exceed expectations, and continuously pursue personal and professional growth.
• Proficient with basic computer functions, including email, web navigation, and common office software such as Microsoft Word, Excel, and CRM systems.

Preferred:

• Demonstrated success in achieving or exceeding sales targets, with a proven ability to close deals and build lasting client relationships.
• Proven ability to work independently with minimal supervision, demonstrating initiative, self-motivation, and strong problem-solving skills.
• Demonstrates resilience and a positive attitude in the face of challenges, with the ability to effectively handle objections and turn them into opportunities.

WORK CONDITIONS:

• This position offers a hybrid work environment, combining in-office collaboration with the flexibility of remote work.
• Occasional travel may be required for business outreach, client meetings, or training opportunities.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location openings:

Hybrid Grand Rapids, MI 49546 (3330 Claystone St SE, Grand Rapids, MI 49546)

For over 100 years, the Better Business Bureau (BBB) has been one of the most recognized and trusted names in America, helping build trust between businesses and consumers. Through our BBB Accreditation program, business profiles, customer reviews, complaint resolution services, and consumer education, we help consumers make informed decisions while helping trustworthy businesses build credibility and stand out in the marketplace. At BBB of Michigan, we take pride in our strong reputation, our commitment to integrity, and the positive impact we make in the communities we serve. We're a mission-driven organization where employees can take pride in representing a respected brand, working alongside a dedicated team, and making a meaningful difference every day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state or local laws.

Company Description

For over 100 years, the Better Business Bureau (BBB) has been one of the most recognized and trusted names in America, helping build trust between businesses and consumers. Through our BBB Accreditation program, business profiles, customer reviews, complaint resolution services, and consumer education, we help consumers make informed decisions while helping trustworthy businesses build credibility and stand out in the marketplace. At BBB of Michigan, we take pride in our strong reputation, our commitment to integrity, and the positive impact we make in the communities we serve. We're a mission-driven organization where employees can take pride in representing a respected brand, working alongside a dedicated team, and making a meaningful difference every day.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state or local laws.