Convention Services Manager
$25 - $30 per hourFull-time
IHG Hotels & Resorts
Do you see yourself as a Conference Services Manager? When you're a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are. Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger. HOTEL OVERVIEW: For 80 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of- a- kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® San Antonio Riverwalk is a landmark of luxury. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® San Antonio Riverwalk. POSITION OVERVIEW: In this role you will, manage and coordinate all conferences, meetings, group functions and group activities booked through the catering sales department. DUTIES & RESPONSIBILITIES:
- Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
- Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
- Work with sales team to service and solicit new business.
- Up-sell client events and manage function space and room block inventory as assigned.
- Assist in the implementation of the hotel's catering and conference strategy
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
- Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
- Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments. Review final bill prior to presenting to client.
- Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
- Report and communicate Meeting event needs between the client and hotel.
- Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
- Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
- May perform other duties as assigned.
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 25 pounds
- Handling objects
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- May be required to work nights, weekends, and/or holidays.
Vacancy posted 2 days ago
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