Outreach Specialist

SCOPE OF POSITION Responsible for communicating, educating, and promoting quality improvement projects and activities to healthcare providers and consumers, facilitating improved outcomes in targeted patient populations. Implement and evaluate educational activities and tools regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization’s mission, vision, and values by exhibiting Honesty, Excellence, Accountability, Respect, and Teamwork. ESSENTIAL JOB FUNCTIONS Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas. Understand and demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process. Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each academic detailing episode. Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences. Serve as a resource and advisor to health care providers throughout the state of Arkansas. Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data. Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit. Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development. Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame. Maintain knowledge of specific projects including contract deliverables, policies, and procedures. Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Follow AFMC, state, and federal protocols regarding data confidentiality/security and HIPAA compliance. Perform additional duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. EDUCATION Required: Bachelor’s degree in health sciences, business, or related field. Desirable: Master’s degree in health sciences, business, or related field; Certified Medical Practice Executive (CMPE); Certified Professional Coder (CPC); Certified Professional in Health Information and Management Systems (CPHIMS); Certified Professional in Healthcare Quality (CPHQ). EXPERIENCE Required: Three (3) years in clinic, hospital management, ambulatory care, or other related setting. Desirable: Previous QIO experience preferred. INTERNET REQUIREMENTS Reliable, high-speed wireless internet service (Wi‑Fi). KNOWLEDGE, SKILLS AND ABILITIES Intermediate level computer skills (Excel, Word, PowerPoint, Outlook). Typing speed of 50 wpm. Exceptional skills in business English and spelling. Ability to maintain confidentiality. Strong oral and written communication skills. Ability to compile presentations. Creativity. Customer service. Ability to meet deadlines. Attention to detail. Flexibility. Knowledge of HIT/EHR. Medical terminology. Ability to work collaboratively and independently to achieve stated goals. Initiative. Facilitator. Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public. Ability to multitask. Ability to prioritize. Strong organizational skills. #J-18808-Ljbffr