Customer Lifecycle Marketing Manager

Job Title: Customer Lifecycle Marketing Manager Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $95,000 to $130,000 DOE, Annually Cloudforce is growing quickly in higher education, where our customer relationships are some of our most valuable assets: they drive retention, inform product direction, create proof points, and help new buyers understand what is possible with nebulaONE® - a secure, governed AI gateway deployed within an institution's Microsoft cloud environment. We are looking for a Customer Lifecycle Marketing Manager to help build the post-sale marketing function from the ground up. This is a builder role. The right person will create the programs, communications, customer stories, and advocacy motions that help customers get more value from nebulaONE® - while also turning successful customers into references, case studies, peer advocates, and expansion opportunities. You will work closely with Customer Success, Product, Product Marketing, Sales, and Marketing Operations to build a customer lifecycle motion that supports onboarding, adoption, retention, expansion, and advocacy. We are looking for someone who is excited by the opportunity to create the foundation, test what works, and scale the program over time. The ideal candidate brings a strong mix of customer marketing, lifecycle program management, content development, and cross‑functional partnership experience. About Us After 15 years building deep expertise as a professional services and consulting organization, Cloudforce is transitioning to a product‑led company anchored by nebulaONE® — a secure, governed AI platform purpose‑built for higher education and other highly regulated industries including state and local government and healthcare and life sciences. nebulaONE® runs entirely within the customer's Microsoft Azure tenant — so institutional data never leaves their environment, access is controlled through existing identity infrastructure, and every student, faculty member, staff role, and researcher gets a branded, governed AI experience from day one. No engineering team required. We are Microsoft's 2025 Education Partner of the Year, backed by Owl Ventures and M12 — Microsoft's venture fund. And we are just getting started. The Essentials Medical, dental, life, and short‑term disability insurance covered at 100% of the premium for employees and 50% for dependents Paid parental leave, including adoption and foster care placement PTO that grows with you — starting at 15 days, scaling to 20, then 25, plus incentive opportunities to earn even more 9 company holidays + 2 floating holidays to use however you need them 401K savings plan and education reimbursement to invest in your future The Perks Friday lunch on us — every week, no exceptions Personalized professional growth plan - an ongoing opportunity to map your own path, stay challenged, and grow with guidance and support from your manager 24/7 access to a modern gym with Tonal and Peloton Free monthly garage parking with direct private access to the office Sun‑filled National Harbor offices with Potomac views, steps from shops and restaurants Access to our proprietary AI platform — available as both a professional tool and for your own productivity Complimentary snacks, cutting‑edge tech, and a workspace you'll actually want to show up to The Culture A real career path — not just a job A team that's tight‑knit, community‑minded, and genuinely fun to work with Your ideas heard, valued, and acted on An award‑winning culture, recognized by Inc. 2026 Best Workplaces for the fifth consecutive year, The Washington Post 2025 Top Workplaces, Great Place to Work Certified, and Fortune 2025 Best Small Workplaces Want the full picture? Visit gocloudforce.com/careers This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise. Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Subject to experience. #J-18808-Ljbffr