Customer Service Support - ATS Specialized

Job Description

Job Description

Customer Service Support Representative 

The Customer Service Support Representative supports the Regional Customer Service team during peak volumes, absences, and changing business needs. This role requires understanding the unique dynamics of 11 customer regions across North America, including freight demand, truck capacity, and customer-specific requirements. The role will also prospect for new business, solicits quotes, and books freight to maximize revenue opportunities.

This role requires adaptability, collaboration across internal teams, and the ability to learn how to navigate diverse customer situations with confidence and professionalism.

Bring the hustle, the heart, and willingness to learn — apply today and grow with us!

• Step in to fully support Regional Account Representative responsibilities during peak demand, absences, or evolving business needs.
• Deliver outstanding customer service as a trusted liaison between customers, Operations, Credit, and internal ATS teams.
• Accurately enter pricing and load details, communicate pickup/delivery requirements, and partner with Operations to ensure flawless execution.
• Secure credit approvals, verify customer credit status, and arrange C.O.D. loads when necessary.
• Use strong industry, equipment, and market knowledge to research opportunities, confidently quote and book freight, and ensure a high-quality customer experience at market pricing.
• Communicate clearly and persuasively to resolve issues, answer questions, and drive positive outcomes in all situations.
• Balance individual accountability with strong teamwork, contributing to a collaborative, values-driven culture aligned with ATS core competencies.
• Support business needs beyond standard hours as required and assist with additional tasks such as reporting, billing or credit issues, and customer portal updates.

• Foundational knowledge of marketing, sales, and customer service, supported by 1–2 years of related education or training.
• Strong understanding of U.S. geography with the ability to read and interpret maps.
• Experience with CRM systems and sales pipeline management preferred.
• Tech-savvy with strong proficiency in Microsoft Office, internet research tools, and digital platforms.
• Results-driven problem solver with solid analytical skills and a metrics-focused mindset.
• Highly resilient, positive, and persistent with the drive to push through challenges and resistance.
• Excellent time management, organization, and prioritization skills in a fast-paced environment.
• Strong interpersonal and communication skills—clear, confident, and professional in all interactions.
• Creative, ethical, and trustworthy team member who brings new ideas, integrity, and a strong work ethic to everything they do.

• Competitive salary
• Comprehensive benefits: health, dental, vision, long & short-term disability, 401(k), PTO, and more
• Tools, technology, and cross-departmental support
• Professional development and training opportunities
• Enterprise-wide career growth in a forward-thinking organization

HOURS:

The Regional Account Representative opportunity offers work/life balance with a Monday – Friday, 7:30 AM to 5 PM core schedule with an occasional Saturday morning requirement .  NOTE-hours could change depending on region or location of your customers in the United States, however amount of hours worked per day would be the same.

• Total cash compensation range of this position is $51,00 to $71,000+ which includes a base salary range that starts at $48,000 plus training incentive of $500.00 per month for the first 6-months. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance. 
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

Founded in 1955, Anderson Trucking Service (ATS) is a global transportation and logistics leader headquartered in St. Cloud, Minnesota. With more than 70 years of experience, ATS has built a strong community of professional drivers and dedicated employees who move our mission forward every day.

Our core values— integrity, determination, responsibility, innovation, and excellence —guide everything we do, including our approach to employee development. We invest in our people and reward ambition with real opportunities to advance.

If you're looking for a meaningful career—not just a job—ATS is the place to grow your future.

This organization participates in E-Verify.
We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment.
Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.

Esta organización participa en E-Verify.
Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo.
Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.