Account Manager

Job Description: GRL Account Manager Are you a natural hunter who thrives on hustle, grit, and results ? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long‑lasting relationships. This is a high‑energy, field‑based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact . Key Responsibilities Client Acquisition & Retention Identify and target healthcare providers in relevant specialties. Maintain a strong sales pipeline and consistently onboard new accounts. Act as a strategic hunter — constantly prospecting and seizing new opportunities. Build and nurture relationships to ensure retention and account growth. Account Management Conduct regular in‑person visits (minimum monthly) to assigned accounts. Provide ongoing education and updates about company services and testing protocols. Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more. Operational Support Ensure accurate collection, shipping, supply management, and device expiration tracking. Coordinate with our Customer Experience Team as needed. Conduct routine in‑services and troubleshooting visits. Laboratory Care Specialist (LCS) Support (if applicable by state) Assist with hiring, training, compliance checks, and performance feedback. Support onsite collection and account coverage as necessary. Cross‑Functional Collaboration Assist Account Managers with specimen issues, billing, or claims. Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates. Partner with internal teams on materials, billing, pickups, and competitive strategy. Compliance Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations. Benefits 401(k) matching Cell phone reimbursement Dental insurance Expense account Health insurance Life insurance Mileage reimbursement Paid time off, Sick days, Paid holidays Travel reimbursement Vision insurance Requirements Required 3–5 years of relevant experience Valid driver’s license and reliable transportation Ability to travel extensively within the assigned territory Strong communication, organizational, and time‑management skills Proficiency with Microsoft Office / Google Workspace and CRM systems Comfortable standing for extended periods Ability to work independently and professionally in both clinical and field settings Preferred Bachelor’s degree in Business, Marketing, Communications, or related field Experience in medical sales or laboratory services Demonstrated success in building and growing client relationships Strong presentation and analytical skills Self‑starter with the ability to thrive in a fast‑paced, team‑oriented environment #J-18808-Ljbffr