Store Manager I - Carmel Road

Charlotte, North Carolina, United States of America Hours 40 Salary Range $72,280 - $108,160 USD Job Description The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Line of Business Personal & Commercial Banking Depth & Scope Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions as required. Manages a small sized store and team (based on U.S. TD Bank store levelling criteria). Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results. Accountable for achieving both Store and individual performance metrics. Requires knowledge of the business, banking and bank operations. Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps. Provides coaching, mentorship and guidance to teammates. Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational). Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners. Originates loan applications, handles Conditions of Lending and conducts loan closings. Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience 3+ years relevant experience required (retail, customer service, and/or financial services industries). Business development skills, including ability to conceptualize and implement strategies. 1+ years leadership and coaching experience required. Small Business and Consumer lending experience preferred. Knowledge of Bank product lines and services as well as an understanding of Store operations and security. Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives. Strong financial analysis skills. Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers. Excellent verbal and written communication skills. Demonstrated ability to lead and motivate team members. Proficient with Microsoft Office suite. Notary License (preferred). Customer Accountabilities Manages the service and advice team promoting a positive customer and colleague experience. Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice‑giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers. Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary. Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc. Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs. Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives. Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance. Ensures overall colleague scheduling is optimal to meet customer demands. Provides ownership/oversight of complex daily operational/administrative duties. Shareholder Accountabilities Creates store‑specific strategies to grow the business. Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth. Partners with Specialists to grow and advise new and existing customers. Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio. Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses. Drives One TD – Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals. Proactively reaches out to prospects to develop and deepen relationships through needs‑based conversations. Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services. Achieves business objective for Operational Excellence. Ensures necessary due diligence to support the accuracy of all customer transactions/activities. Follows and ensures colleagues understand and apply bank operating policies and procedures. Protects the interests of the organization – identifies and manages risks, and escalates non‑standard, high risk transactions/activities as necessary. Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts. Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite. Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct. Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues. Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement. Employee/Team Accountabilities Leads, coaches and develops store teammates to create a consistent legendary customer experience. Coaches teammates to provide the best advice to potential and existing TD Bank customers. Responsible for management of the overall team providing both leadership and guidance. Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives. Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers. Leads a high performing team; provides on‐going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues. Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner. Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk. Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams. Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes. Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives. Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives. Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally. Colleagues at the highest levels may be responsible for acting as a leader in the Market and/or Region for change management, performance measures/management, and talent pipeline development. OCC Language This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position. Physical Requirements Never: 0% Occasional: 1-33% Frequent: 34-66% Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Benefits Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr