Patient Care Coordinator
Orthopedic One
Position Summary: Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians.
Responsibilities/Accountabilities: Clinic:
Responsibilities/Accountabilities: Clinic:
- Assists surgeon during office hours by facilitating patient flow, checks patients out and schedules follow up appointments and ensures that no patient is neglected or delayed unreasonably.
- Provides patient education related to treatment plan.
- Various clerical duties including copying, faxing, scanning and filing patient documentation as needed.
- Communicates changes to clinic schedule as needed.
- Responds to patient concerns or questions in a helpful and objective manner involving physician, mid-level, or supervisor as appropriate.
- Coordinates with front desk/registration and clinical team in assisting with patient visit, flow, etc. Helps facilitate rescheduling of appointments when necessary if physician is running behind.
- Other duties as assigned in support of providers.
- Books surgery and completes all associated surgery paperwork, prepares consents, etc.
- Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
- Schedules, cancels and reschedules all appointments and testing for patients.
- Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care.
- Sends completed pre-admission testing to appropriate surgery location prior to patient surgery.
- Prepares x-rays and other patient information for doctor to take to surgery.
- Completes chart preparations to meet physician preferences/specifications, including but not limited to printing documentation from hospital, printing images, and scanning documentation into EMR
- Responds timely to various communications from providers, patients, peers and surgery center or hospital staff.
- Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
- Works with Patient Accounts department to facilitate accurate and timely billing, including but not limited to ensure that charges are entered, e-bills are complete, and/or assist with resolution of any missing information or answering questions as needed.
- May provide coverage for vacation/sick calls for other team members.
- Places prescription refill orders at direction of physician/mid-level.
- Updates and maintains patient documentation in the EMR system.
- Works cooperatively with coworkers, providers, and management.
- Shares knowledge and insights with co-workers in a constructive manner.
- Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
- Addresses conflicts with person directly before involving manager or uninvolved peers.
- Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone, and noise in department.
- Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
- Provides assistance and support to leadership in implementing policies and procedures as necessary.
- Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
Vacancy posted 2 days ago
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