Director of Service Delivery

Leading the successful implementation of MiraCloud solutions, the full-time Director of Service Delivery will ensure client satisfaction, operational excellence, and timely delivery while managing Project Managers and establishing delivery governance standards in a remote work environment. Key responsibilities: Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met Own customer success throughout implementations and build trusted relationships with enterprise stakeholders Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards Required qualifications: 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations Proven success managing enterprise-scale customer implementation, transformation, or managed services programs Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes Existing authorization to work in the United States; visa sponsorship is not available for this role