Associate College Registrar

Associate College Registrar - South Campus

FUNCTION: Manage the day-to-day operations in the Student Records Management Office. This includes supervision and evaluation of staff, establishing quality customer service, providing staff training, serving as residency determining official, troubleshooting admission, registration and graduation Banner issues. Also responsible for monitoring departmental budget, enforcing TSI standards, and ensuring the confidential maintenance of class rolls and grades. This position requires an in-depth knowledge of FERPA, college admission policies and procedures, transfer of credit, official transcripts, degree evaluation, and grading practices. Must have a working knowledge of financial aid, testing and Banner.

Essential Job Functions:

• Provide direct supervision of staff to include coordinating and delegating work, personal and professional development, coaching and performance management. Supervise, evaluate and train 11 full-time staff and 2 part-time staff providing customer service for Admissions, International Admissions, incoming transcript processing, out-going transcript request processing, graduation, verification of enrollment, commencement ceremony, and residency
• Ensure meningitis documents are processed in a timely manner. Ensure Dynamic Forms are functioning, and documents are indexed.
• Records Management-Responsible for directing effective methods of accessing, handling, storage, and disposal of active and inactive student records in compliance with state and federal regulations. Responsible for the day-to-day operation of student records, including the electronic records imaging system.
• Ensure Perceptive and Brainware are functioning properly for the efficient processing of incoming transcripts. Work with IT staff as needed to resolve issues.
• Serve as Residency Determining Official. Determine the tuition rate of students as stated by the Texas Higher Education Coordinating Board. Determine acceptable documentation that will prove in-district, out-of-district, out-of-state or out-of-country residency status. Run report to verify correct status and notify students if changes were necessary. Train staff in proper procedures.
• Graduation and Commencement-Audit the graduation applicant records to verify their eligibility. Promote graduation application deadline. Solve curriculum issues as they relate to a student's eligibility for graduation.
• Banner Trouble Shooting-Solve registration, graduation and application issues as they relate to Banner.
• Manage the dissemination of information regarding SJC admissions and international admissions. Supervise staff in dealing with application issues, transcript processing, and entering TSI.
• Monitor the receipt of and confidential maintenance of Official Grades, Grade Changes and Official Class Rolls.
• Enforcement of Federal Education Rights to Privacy Act (FERPA) regulations. Ensure that staff follow the FERPA regulations in dealing with students' records. Maintain confidentiality of student records.

Marginal Job Functions:

• Monitor Departmental budget.
• Monitor website, catalog and schedule information and recommend changes.
• Forms-Update student forms used in the Student Records Management Office as rules, regulations, and policies change.
• Enforce Texas Success Initiative (TSI) standards as they relate to registration.
• Monthly reporting of office activities.
• Other Duties as assigned

Knowledge, Skills and Abilities:

• Working knowledge of collegiate admissions processes.
• Excellent interpersonal and communication skills required.
• Working knowledge of computing systems and software required.
• Flexibility and willingness to assume additional duties is mandatory.

Required Education:

• Bachelor's Degree from regionally accredited college or university.
• An associate's degree and four years of additional directly related experience, above and beyond the minimum experience requirement may be considered in lieu of a bachelor's degree.

Preferred Education:

• Master's Degree

Required Experience:

• 3 years' full-time experience in higher education and three years direct supervisory experience.

Preferred Experience:

• Management experience and 5 years' experience in a higher education environment.

Note: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 116

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6325

Posting Close Date: 7/2/2026