Salesforce Senior Technical Lead / Architect - Amazon Connect & Service Cloud Voice

Company: NTT DATA Services NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Senior Technical Lead / Architect - Amazon Connect & Service Cloud Voice to join our team in Plano, Texas (US‑TX), United States (US). We are looking for a Salesforce Senior Technical Lead / Architect with Amazon Connect & Service Cloud Voice experience. This role is responsible for overseeing the technical aspects of Salesforce solutions development and implementation and requires strong Salesforce Service Cloud Voice and Amazon Connect experience. Responsibilities Translate business requirements into well‑architected solutions that best leverage the Salesforce platform and products Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality Develop custom solutions and interfaces leveraging the Salesforce platform Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides Lead and manage end‑to‑end Salesforce projects Design and develop customizations using Salesforce.com developer toolkit Architect, design, and develop custom applications on the Salesforce platform using Apex programming Establish and maintain user roles, profiles, security settings, access levels, and sharing rules Perform data migration and maintain data quality using standard Salesforce data tools Guide and mentor the development team, ensuring code and design quality Collaborate with stakeholders to manage and prioritize project backlogs Stay current with Salesforce updates and new technologies and leverage them to bring business benefits Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used Provide mentorship and supervise development team Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities Designing and implementing Salesforce‑based systems and applications to meet business requirements Leading a team of Salesforce developers and ensuring best practices in development and integration are followed Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs Qualifications 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems 5+ years experience in Salesforce Service Cloud Voice (SCV) 5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers) 6+ years experience in Salesforce architecture, services, and security model 6+ years experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.) 6+ years experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items 5+ years of experience with Agile development methodologies and tools, e.g., Jira Experience in Databricks Excellent analytical, problem‑solving, and communication skills Experience leading and mentoring a team of developers Salesforce Certifications Certified Sales Cloud and Service Cloud Degree BS/MS degree in Computer Science, Information Technology or relevant field NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $128,858.00 to $238,625.00. This range reflects the minimum and maximum target compensation for the position across all U.S. locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA, Inc.