Senior Account Executive

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

As a Senior Account Executive (AE) focused on expansion, you will play a pivotal role in expanding our customer base across strategic accounts. You will be responsible for developing and executing go-to-market strategies to engage C-level decision-makers, identify new opportunities, and drive revenue growth within.

This is a quota-carrying, farmer role requiring a strong understanding of enterprise sales, complex deal cycles, and the ability to position our solutions' business value.

Key Responsibilities

• Prospect, identify, and close new business opportunities.
• Build and maintain a robust pipeline of expansion opportunities through proactive engagement and networking.
• Develop and execute account-based sales strategies targeting high-potential enterprise customers.
• Lead complex sales cycles from qualification to close, often involving multiple stakeholders across IT, Operations, and Line of Business.
• Collaborate cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to tailor solutions and ensure customer success.
• Deliver compelling value propositions and ROI-based business cases to executive stakeholders.
• Accurately forecast revenue and manage pipeline using [CRM tool, e.g., Salesforce].
• Stay abreast of market trends, regulatory changes, and technology developments.

Required Qualifications

• 8+ years of experience in enterprise software or SaaS sales
• Proven track record of quota attainment and consistent overachievement.
• Expertise in managing complex, multi-stakeholder sales cycles with enterprise clients.
• Strong executive presence and ability to communicate with C-level leaders (CIO, COO, CXO).
• Excellent negotiation, presentation, and relationship-building skills.
• High energy, entrepreneurial spirit, and a growth mindset.
• Fluency in both French and English languages

Preferred Qualifications

• Experience selling cloud-based, CX, AI, or contact center solutions.
• Familiarity with consultative and value-based selling methodologies (MEDDIC, Challenger, SPIN, etc.).
• Strong network and established relationships large account and ecosystem
• Bachelor's degree in Business, Finance, or a related field (MBA a plus).

What We Offer

• Competitive compensation package
• Comprehensive benefits
• Continuous learning and professional growth opportunities.
• A collaborative, performance-driven culture that values innovation and excellence.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.