Director, Market Delivery
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Market Delivery Western Europe is part of Global Customer Delivery & Care and plays a key role within the Mastercard Europe organisation. This role sits at the intersection of customer, technology, and delivery.
The Team Lead, Market Delivery & Technology Account Management, is responsible for leading a team who manages customer onboarding, implementation, and ongoing technology partnership activities, while also acting as an individual contributor for selected strategic customers, complex initiatives, and high-priority projects. The role combines people leadership, hands-on customer ownership, delivery governance, customer engagement, and technical oversight to ensure Mastercard solutions are successfully deployed, optimised, and supported throughout the customer lifecycle.
You will guide, coach, and prioritise the work of team members responsible for bringing complex projects live, while directly managing a portfolio of key customers and projects where senior ownership, technical depth, or market visibility is required.
This role is pivotal in developing and sustaining strong technology partnerships to support business growth and enhance customer satisfaction.
This role requires a blend of technical expertise, business acumen, people leadership, operational discipline, and hands-on delivery ownership to set direction, remove obstacles, develop talent, and ensure consistent execution across both the team portfolio and directly managed customer engagements. Key Responsibilities People Leadership & Team Development
• Lead, coach, and develop a team of Market Delivery and Technology Account Management individual contributors
• Set clear priorities, expectations, and performance objectives aligned with market and customer needs
• Support career development through regular feedback, mentoring, capability building, and knowledge sharing
• Create an inclusive, collaborative, and accountable team environment that enables strong execution and customer focus
• Ensure the team serves as the primary technology point of contact for strategic customers while personally owning selected key customer relationships
• Guide team members in building and maintaining trusted relationships with strategic customers
• Ensure operational, compliance, and optimisation needs are understood, prioritised, and addressed across the team’s customer portfolio and directly managed accounts
• Act as a senior escalation point, trusted advisor, and hands-on problem solver for complex customer inquiries, concerns, and escalations Hands-On Customer & Project Ownership
• Personally manage selected strategic customers, complex implementations, or high-visibility initiatives as an individual contributor
• Act as the primary technology and delivery contact for assigned key accounts, ensuring strong customer engagement, issue resolution, and delivery execution
• Lead critical customer discussions, technical deep dives, project reviews, and escalation forums where senior expertise is required
• Model expected delivery standards, stakeholder management, and customer partnership behaviours for the team through direct ownership of key engagements Delivery Ownership & Project Oversight
• Oversee the team’s end-to-end delivery of onboarding and implementation initiatives while directly leading selected critical projects
• Allocate work, balance capacity, and remove obstacles to ensure delivery commitments are met across team-owned and personally owned initiatives
• Maintain visibility of delivery plans, milestones, dependencies, risks, and customer-impacting issues across the portfolio
• Partner with PMO, project implementation managers, and internal delivery teams to ensure governance, accountability, and timely execution Technology & Industry Expertise
• Provide technical and consultative guidance to the team and directly advise key customers on Mastercard solutions and the payments ecosystem
• Coach team members to translate technical concepts and requirements into business-relevant outcomes
• Ensure the team remains current on industry trends, emerging technologies, regulatory changes, and internal delivery practices Commercial & Pre/Post-Sales Support
• Enable the team to support pre- and post-sales activities by contributing technical expertise, delivery insight, and customer context
• Partner with account teams to identify expansion, optimisation, and revenue growth opportunities across the customer portfolio Cross-Functional Leadership
• Represent the team across Product, Sales, Technology, Operations, Support, and regional leadership forums
• Drive alignment, transparency, and knowledge sharing across functions and markets
• Identify and sponsor process improvements that enhance delivery consistency, operational efficiency, and customer experience Performance, Reporting & Governance
• Monitor team KPIs, delivery status, workload, risk profile, account health, and progress on personally owned customer engagements
• Provide regular updates to leadership and ensure post-implementation reviews are completed, shared, and translated into improvement actions
• Establish clear governance routines to track progress, manage escalations, and reinforce accountability within the team and across directly managed projects Issue & Incident Management
• Act as senior escalation point for complex issues, major incidents, or customer-impacting delivery risks
• Guide team members in driving resolution with clear ownership, timely communication, and effective stakeholder management
• Ensure recurring issues are analysed and translated into preventive actions or process improvements Enablement & Continuous Improvement
• Enable the team through customer training frameworks, knowledge transfer, playbooks, and reusable delivery practices
• Champion initiatives that improve team productivity, delivery quality, customer experience, and operational scalability
• Foster a culture of continuous improvement, lessons learned, and shared accountability for outcomes Corporate Security Responsibility
Director, Market Delivery
Job Title: Team Lead – Market Delivery & Technology Account Management
Role OverviewMarket Delivery Western Europe is part of Global Customer Delivery & Care and plays a key role within the Mastercard Europe organisation. This role sits at the intersection of customer, technology, and delivery.
The Team Lead, Market Delivery & Technology Account Management, is responsible for leading a team who manages customer onboarding, implementation, and ongoing technology partnership activities, while also acting as an individual contributor for selected strategic customers, complex initiatives, and high-priority projects. The role combines people leadership, hands-on customer ownership, delivery governance, customer engagement, and technical oversight to ensure Mastercard solutions are successfully deployed, optimised, and supported throughout the customer lifecycle.
You will guide, coach, and prioritise the work of team members responsible for bringing complex projects live, while directly managing a portfolio of key customers and projects where senior ownership, technical depth, or market visibility is required.
This role is pivotal in developing and sustaining strong technology partnerships to support business growth and enhance customer satisfaction.
This role requires a blend of technical expertise, business acumen, people leadership, operational discipline, and hands-on delivery ownership to set direction, remove obstacles, develop talent, and ensure consistent execution across both the team portfolio and directly managed customer engagements. Key Responsibilities People Leadership & Team Development
• Lead, coach, and develop a team of Market Delivery and Technology Account Management individual contributors
• Set clear priorities, expectations, and performance objectives aligned with market and customer needs
• Support career development through regular feedback, mentoring, capability building, and knowledge sharing
• Create an inclusive, collaborative, and accountable team environment that enables strong execution and customer focus
• Ensure the team serves as the primary technology point of contact for strategic customers while personally owning selected key customer relationships
• Guide team members in building and maintaining trusted relationships with strategic customers
• Ensure operational, compliance, and optimisation needs are understood, prioritised, and addressed across the team’s customer portfolio and directly managed accounts
• Act as a senior escalation point, trusted advisor, and hands-on problem solver for complex customer inquiries, concerns, and escalations Hands-On Customer & Project Ownership
• Personally manage selected strategic customers, complex implementations, or high-visibility initiatives as an individual contributor
• Act as the primary technology and delivery contact for assigned key accounts, ensuring strong customer engagement, issue resolution, and delivery execution
• Lead critical customer discussions, technical deep dives, project reviews, and escalation forums where senior expertise is required
• Model expected delivery standards, stakeholder management, and customer partnership behaviours for the team through direct ownership of key engagements Delivery Ownership & Project Oversight
• Oversee the team’s end-to-end delivery of onboarding and implementation initiatives while directly leading selected critical projects
• Allocate work, balance capacity, and remove obstacles to ensure delivery commitments are met across team-owned and personally owned initiatives
• Maintain visibility of delivery plans, milestones, dependencies, risks, and customer-impacting issues across the portfolio
• Partner with PMO, project implementation managers, and internal delivery teams to ensure governance, accountability, and timely execution Technology & Industry Expertise
• Provide technical and consultative guidance to the team and directly advise key customers on Mastercard solutions and the payments ecosystem
• Coach team members to translate technical concepts and requirements into business-relevant outcomes
• Ensure the team remains current on industry trends, emerging technologies, regulatory changes, and internal delivery practices Commercial & Pre/Post-Sales Support
• Enable the team to support pre- and post-sales activities by contributing technical expertise, delivery insight, and customer context
• Partner with account teams to identify expansion, optimisation, and revenue growth opportunities across the customer portfolio Cross-Functional Leadership
• Represent the team across Product, Sales, Technology, Operations, Support, and regional leadership forums
• Drive alignment, transparency, and knowledge sharing across functions and markets
• Identify and sponsor process improvements that enhance delivery consistency, operational efficiency, and customer experience Performance, Reporting & Governance
• Monitor team KPIs, delivery status, workload, risk profile, account health, and progress on personally owned customer engagements
• Provide regular updates to leadership and ensure post-implementation reviews are completed, shared, and translated into improvement actions
• Establish clear governance routines to track progress, manage escalations, and reinforce accountability within the team and across directly managed projects Issue & Incident Management
• Act as senior escalation point for complex issues, major incidents, or customer-impacting delivery risks
• Guide team members in driving resolution with clear ownership, timely communication, and effective stakeholder management
• Ensure recurring issues are analysed and translated into preventive actions or process improvements Enablement & Continuous Improvement
• Enable the team through customer training frameworks, knowledge transfer, playbooks, and reusable delivery practices
• Champion initiatives that improve team productivity, delivery quality, customer experience, and operational scalability
• Foster a culture of continuous improvement, lessons learned, and shared accountability for outcomes Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Director, Market Delivery in Kingdom of Spain vacancy
- ...everything they do. That’s exactly the kind of teammates we want on board. Why This Role Is Critical Solidgate has strong product-market fit, profitable operations, and a real track record with some of Europe's largest technology businesses — including Bolt , Ajax...SuggestedFull timeWork at office
- ...new revenue with AI-built products. You’re the growth engine for the pods. In the core business, this work splits across product marketing, demand generation, content, and lifecycle teams; here, it’s one person doing all of it — finding the message that lands, filling...SuggestedFull time
- ...Marketing Lead Department: Marketing Reports to: Chief Marketing Officer Work type: Full-time Workplace: Fully remote (we hire globally, apply under the region closest to you) Your Next Role Deserves Better. Shape the future of AI from anywhere in the world...SuggestedFull timeContract workTemporary workFor contractorsLocal areaRemote workFlexible hours
- About Us We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning...SuggestedFull time
- ...curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board. Why This Role Is Critical Solidgate has strong product-market fit, profitable operations, and a real track record with some of Europe's largest technology businesses — incl...SuggestedFull time
Solidgate
Kingdom of Spain8 days ago - What is this role about? 🚀 As the Head of CRM & Lifecycle Marketing at Bondora, you'll own the strategy behind how we engage, retain, and grow our existing customers. You'll lead our CRM function, driving lifecycle marketing initiatives that increase customer activity,...Full time
- ...About the Role Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research... ...world. You'll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside...Full time
Maze
Kingdom of Spain26 days ago - About the Role Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services... ...world. You'll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research...Full time
Maze
Kingdom of Spain8 days ago - ...In this exciting new career opportunity, you’ll report to the Director, Global Mobility Partnerships and work remotely on a full-time... ...generate leads through outbound efforts and referrals, qualify marketing-generated leads, and conduct in-depth research to identify key...Full timeWork at officeLocal areaRemote workWork from homeRelocationRelocation package
- ...to enhance affiliate communication and management Your Qualifications Hard Skills ~5+ years of experience in affiliate marketing and management ~ Proficiency in affiliate marketing platforms and network ~ Strong analytical skills with the ability to interpret...Full timeNight shift
EverAI
Kingdom of Spain6 hours ago - ...partner landscape and prioritize firms aligned with our go-to-market strategy. Assess partner-market fit, technical capabilities,... ...partner organizations, from founders and practice leads to sales and delivery teams. Enable, support, and scale partnerships Design and...Full timeTemporary workLocal areaRemote work
N8n
Kingdom of Spain16 days ago - ...you. Join us on our mission to transform the world, one student, one teacher, and one community at a time. The Role Partner Marketing Manager (German Speaking) will be responsible for developing and executing marketing initiatives that drive growth across our partner...Full time
Promethean
Kingdom of Spain17 days ago - ...new revenue with AI-built products. You’re the growth engine for the pods. In the core business, this work splits across product marketing, demand generation, content, and lifecycle teams; here, it’s one person doing all of it — finding the message that lands, filling...Full time
Instructure
Kingdom of Spain8 days ago - Your main goal will be to build and scale n8n’s Service Partner ecosystem across the Southern Europe region, creating a strong network of consulting firms and systems integrators that drives partner-sourced pipeline, revenue growth, and customer success. You’ll own the ...Full time
N8n
Kingdom of Spain8 days ago - The opportunity Own Kraken Consumer's global paid acquisition strategy across Paid Search, Paid Social, App Acquisition, Display, Video, Affiliates, KOLs and other measurable growth channels. Manage acquisition budgets and capital allocation, optimising investment based...Full time
Kraken
Kingdom of Spain8 days ago - ...planning sessions and creative reviews with clients and internal stakeholders. Translate performance data, customer insights, and market intelligence into actionable creative strategies. Identify opportunities to unlock growth through new creative angles, messaging...Full timeFlexible hoursShift work
Soar With Us
Kingdom of Spain24 days ago - ...landing pages, onboarding and full-funnel conversion optimisation. Partner closely with Product, Lifecycle, CRM, Data, Finance and Marketing to optimise the customer journey from first touch through activation, engagement and retention. Establish robust measurement...Full time
Kraken
Kingdom of Spain21 days ago - ...Marketing is evolving fast. Tools are multiplying. AI is reshaping workflows. Complexity is growing. At Yazio, we believe growth shouldn’t mean more manual work or disconnected systems—it should mean smarter architecture, better automation and technology that truly empowers...Full timeRemote workWork from home
Yazio
Kingdom of Spain15 days ago - Overview: We’re building something different at Launch With Us. Our focus is simple: driving real, measurable impact for brands on a high-growth journey-from £1-2M in revenue to £5M, £6M, £7M and beyond. This means having a direct influence on how the brands we represent...Full time
Soar With Us
Kingdom of Spain8 days ago - ..., engaging, SEO-friendly content at scale without sacrificing quality. You’ll also help shape how Hostinger uses AI in content marketing by improving prompts, automating workflows, experimenting with new tools, and developing more effective ways of working. Along the...Full time
Hostinger
Kingdom of Spain27 days ago - Your role at Hostinger Join the Content team as a Content Experience Specialist . You'll own the CRO roadmap for our blog and tutorials, improve user experience, run experiments, and use data to increase conversions. Curious to learn more? Connect with your future manager...Full time
Hostinger
Kingdom of Spain8 days ago - The difference you will make Own the CRO strategy for our blog and tutorials by identifying the highest-impact conversion opportunities, maintaining a prioritized experimentation backlog, and defining quarterly OKRs. Design intuitive user experiences by improving page...Full time
Hostinger
Kingdom of Spain20 days ago - Your role at Hostinger Can you use AI to produce a high-quality article in under four hours? Do you automate repetitive parts of your content workflow? Are you constantly testing new prompts, tools, custom GPTs, agents, or even your own AI-powered content systems? We’re...Full time
Hostinger
Kingdom of Spain8 days ago - The difference you will make Own the CRO strategy for our blog and tutorials by identifying the highest-impact conversion opportunities, maintaining a prioritized experimentation backlog, and defining quarterly OKRs. Design intuitive user experiences by improving page layouts...Full time
Hostinger
Kingdom of Spain8 days ago - About the role One of the RubyLabs’ portfolio projects is looking for a highly experienced and specialized CRO & Growth Manager to join our team. The primary focus of this role is to drive top-of-funnel growth through optimizing our funnel stages, leading to user registration...Contract workFor contractorsRemote workFlexible hours
Ruby Labs
Kingdom of Spain21 days ago - Join Our Mission Learnlight is an EdTech company that believes in putting people first. We take every opportunity to do that with enthusiasm, initiative, and commitment. We find joy and deep satisfaction in delighting our clients, empowering our learners, and helping our...Full time
Learnlight
Kingdom of Spain8 days ago - About the role One of the RubyLabs’ portfolio projects is looking for a highly experienced and specialized CRO & Growth Manager to join our team. The primary focus of this role is to drive top-of-funnel growth through optimizing our funnel stages, leading to user registration...Contract work
Ruby Labs
Kingdom of Spain8 days ago - ...Why this role exists: This role exists to lead GR8 Tech’s business development in the LATAM iGaming market. You’ll grow client relationships, drive new business, and ensure market expansion while providing insights on products, marketing, and regulatory changes. What...Full timeRemote workHome office
GR8.tech
Kingdom of Spain20 days ago - Why this role exists: This role exists to lead GR8 Tech’s business development in the LATAM iGaming market. You’ll grow client relationships, drive new business, and ensure market expansion while providing insights on products, marketing, and regulatory changes. What you...Full time
GR8.tech
Kingdom of Spain8 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Market Delivery. Be the first to apply!
Related searches
- internet marketing manager Kingdom of Spain
- web marketing manager Kingdom of Spain
- director of marketing and business development Kingdom of Spain
- director marketing analytics Kingdom of Spain
- marketing manager beauty Kingdom of Spain
- marketing manager healthcare Kingdom of Spain
- marketing manager Kingdom of Spain
- director growth marketing Kingdom of Spain
- marketing automation manager Kingdom of Spain
- director of marketing Kingdom of Spain