Product Designer

ABOUT BLAND

We’re a Series C startup that has raised over $100M from Emergence Capital, Scale Venture Partners, Y Combinator, and the founders of PayPal and Twilio. Our mission is to build the world's most human AI phone agents. Thousands of businesses rely on Bland AI to automate customer conversations while delivering an experience customers actually enjoy. Voice AI is a nascent space with no established design conventions. The patterns that define how people build, configure, and interact with AI agents are being written right now by a small number of companies, including us. We have a strong, creative brand and a rapidly expanding product surface.

THE ROLE

You'd own how the product looks and how it behaves: the interaction model, the visual language, and the design system that establishes both in the codebase. You'd work day to day with our lead designer and PM. They live in product direction and there's no shortage of opinion there, so you won't be starting from a blank page on what to build. This role is responsible for how users interact with the product and how it looks when it ships. This role reports to our Design Lead.

WHAT YOU'D OWN

• The design system. Architecture, components, and motion. You should be familiar with design.md files and enforcing usage in an AI-driven environment.
• Interaction design for major surfaces, from how something should behave through the shipped UI.
• Establishing the product’s visual direction and evolving it as the product surfaces expand.
• Pushing PRs of frontend polish in the codebase (don’t worry, we’re very AI-friendly).
• Contribute to solving product problems with the lead designer and PM, then taking the craft the rest of the way.

WHAT YOU'D BE DESIGNING

Customers use our dashboard to build, test, evaluate, and run LLM voice agents. Behavior gets configured instead of scripted, none of the outputs are deterministic. Our users are technical and non-technical, from CIOs and call center experts to our in-house FDE team. We're most of the way through a ground-up redesign of the dashboard and we’ll be landing it in the next quarter, so this role will be a major contributor early and meaningfully.

HOW WE WORK

• Opening a PR in the morning and merging it that afternoon is completely normal, and it's one of the better things about working here.
• Priorities move around. You might start the week on one surface and spend Wednesday somewhere else, and you'll usually have three or more things going at once.
• That pace depends on AI tools. Running several Claude sessions at once to keep your PRs moving is an ordinary day around here, and we expect you to keep pushing on how you work.
• The bar is high and we're not shy about it. We want the design held to the same standard as the model: good enough that other people in voice AI look at what we ship and copy it.

WHAT WE'RE LOOKING FOR

Visual work that stands on its own. We want to open your portfolio, look at somethin