Host/Hostess

divh2Host/Hostess at Carillon Miami Wellness Resort/h2pJoin our team as a Host/Hostess at Carillon Miami Wellness Resort! Provide exceptional guest service, manage reservations, and create a warm, welcoming dining experience. Ideal for personable, detail-oriented individuals with a passion for hospitality and guest satisfaction. Bilingual skills are a plus!/ph3Job Summary/h3pThe Host/Hostess is primarily responsible for welcoming and warmly greeting guests arriving and departing Carillon Miami Wellness Resort. Handles reservation requests, manages the efficient and timely seating of our guests, and assists to control the flow of the dining room. The Host/Hostess is supervised by the Food Beverage Managers./ph3Essential Job Functions/h3ulliWarmly and graciously greets all guests upon arrival, practicing guest recognition whenever possible./liliAssists arriving and departing guests with luggage, umbrellas, raincoats, etc and issues claim checks for stored items./liliHandles reservations for individuals and large parties, special functions and updates the reservation system with guest preferences./liliAnswers all telephone calls for the restaurant./liliPractices guest recognition, remembering guests name and preferences, initiating the dining experience with a personalized touch./liliWhen immediate seating is limited, manages the waiting list, providing guests with estimated waiting time./liliAccommodates special seating requests for guests whenever possible./liliSeats guests based on established guidelines and guest preferences while balancing customer flow into service stations./liliInforms server and managers of special requests and pertinent information pertaining to guests./liliUpon seating, offers guests a menu and informs them that their server will be there shortly./liliInspects table for proper presentation and completeness./liliRelays messages to servers and server assistants as needed./liliMonitors and observes guests dining experience./liliThanks guests upon leaving, inviting them to return and soliciting feedback on their experience./liliPerforms service recovery as required to ensure complete guest satisfaction./liliEnsures all seating areas are set up according to plan./liliEnsures cleanliness of dining room area and coordinates with server assistants to clean it./liliEnsures all menus are up-to-date, clean and free of tears, stains or other damages./liliKnowledgeable and conversant on all food and beverage products and services./liliResponds promptly and courteously to any requests./liliReady and willing to assist servers and server assistants as situations arise./liliLearn basics of the POS System as to assist the floor staff./liliAvailable to fill in as needed to ensure the smooth and efficient operation as directed by management./liliReports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately./liliPerforms other job-related duties as needed./liliAdheres to Carillon Miami Wellness Resort standards for guest service./li/ulh3Education, Experience and Skill Requirement/h3ulliMust be able to communicate clearly and effectively with guests in person or on the telephone and perform basic typing./liliMust be great at remembering names and faces./liliMust be able to read, write and speak English./liliBi-lingual (English/Spanish) is a plus./liliMust possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure./liliGuest service skills or training are preferred./li/ulpMust possess pride in Carillon Miami Beach Standards of food service./ppCarillon Miami Wellness Resort is an Equal Opportunity Employer./p/div